- Report: #1140898
Complaint Review: Insight card services - Nationwide
Reported By:
Amarachukwu -
San Leandro , California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Insight card services
Nationwide, USA
Phone:
8885728472
Web:
Www.insightcards.com
Categories:
Business Rating:
(0)
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Insight card services Urban trust bank Fraudulent charge to my card account Nationwide
Insight prepaid card is a scam. I loaded $5,000 on my Insight card and only used $25. I've text alert for my card and received alerts for the $5,000 load and $25 transaction. To my surprise, I lost my card and reported it immediately. I was told my balance was zero. I never received a text alert nor gave out my pin. Insight started a dispute process and as at the 10th business day of receiving my dispute forms, I was told the merchants haven't responded yet and that my dispute was denied for inconsistent statement. According to the cardholder agreement, I am eligible for a provisional credit on the 10th business day of receiving my dispute form, if the dispute has to be extended. But to play games, Insight denied my claim without even getting a response from the said merchants. This company also lacks customer service communication skill. The federal regulatory institution for prepaid card companies need to look into the scam going on at Insight. Playing with people's money is playing with people's lives. Insight Card services is a scam!!!
1 Updates & Rebuttals
MochaG
Springfield,Not enough info
#2Consumer Comment
Wed, April 23, 2014
To my surprise, I lost my card and reported it immediately.
That is very vauge and it seems that you do not want to tell the reader about it. How? What happened? The sentence does not say anything much. This may be the one that the company used against your claim. Did you omit something and they smellt the fishy? Your explanation in detail would be either a lot of help or hurt your claim.
