- Report: #1268098
Complaint Review: instant checkmate - Internet
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instant checkmate
Internet, USA
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instant checkmate CHKMATE*INSTANT CA Sneaky Charges and Shady Customer Service. Refused refund of unathorized charges California Internet
I noticed a debit on my account that was off from my typical withdrawl from the ATMs. I noticed they had been taking out money since february 17th and each month they would take out 22.86 on days between the 11th-17th. I had a similar issue with SPOKEO and when I called them they were kind enough to refund me my money after I told them " I didn't make any arrangements with your company. These charges are not authorized by me". So I googled the name on my statement and found it to be Instant Checkmate Inc. and I called them.
I was connected to an American clear speaking understandable woman named Lisa or Alicia. I informed her that I didn't know what her company was and there are charges I didn't authorize being taken from my account in the amount off 22.86. She said "let me put you on hold while I look into this". When she came back on the phone she was very different. She spoke so fast, like at the end of sales commercials explaining the small details, that I couldn't hear anything except "....I'll go ahead and cancel your membership" . my mind is still reeling on what the heck she just said so I said " what? okay, so will you also be reversing these charges?" more fast talk but I did hear "...no....10 days before charge" I said " I didn't set this up though" then she began to speak right over me in a fed up manner saying " the account was opened on february 14th. " I said "I think I caught all this before with your company and I think I may have called and cancelled this, I'm gonna have to call you back." That was the SPOKEO company that I had been remembering. Both companies are ones I didn't authorize.
This company has been taking out 22.86 from my account on random days between the 11th and 17th each month since February. I have looked for some type of email confirming my purchase or even an email update for having this membership and I have nothing. I don't know how this place got my info but they are not trying to assist me in these fraudulent charges. I wrote the BBB, I've written on here and come tomorrow (Monday morning) I will be letting my bank handle this.
