Complaint Review: Instant Tax Service - Irving Texas - Irving TX, Dayton , OH Texas

Had 2011 Taxes prepared Dec. 2011 with last payroll check stub, applied for loan, ad says everyone guaranteed.  Received only $100. Questioned tax preparation fee was told by Yadira (mgr), would have to call at later date because fees hadnt been calculated because taxes will not be E-File til Jan 2012. Began calling in Jan 2012 no answer, left msg no call back. Went into Irving, TX location sign Efile form and applied for RAL (Refund Anticipation Loan). Again, question fees for preparation told by Ms. Hawkins bank fee would be $99 unsure of preparation fees.

End of Jan 2012 began contacting office inquiring whether approved or no answer at Irving location finally got thru to Arlignton location (same owner). Spoke with David was told not approved for RAL questioned preparation fee told to call back in 1 week. Question him about amended tax for school told me to wait til I received first refund and maybe we can get you more money.  "How?" I ask. "Did you do hair last year on the side?" David, asked.. "No!!"

I said, I only had one job and one W2 form from 2011.  Contact Corporate Office in Dayton, OH 888-648-1040, told by Jada that fee would be $273.00 which included $100 loan. Jan. 30 & 31 went in Irving office to pickup check Security Guard met me at door made me sign in both days spoke with him briefly found out they had to get security because customers were becoming upset about refunds.

One customer he said threaten to quote "Shoot up the place." Feb 1, 2012 went into Irving office to pick up check received check (minus) -$652.95, I questioned fees only to be handed a Projected Checks Sheet I had never seen nor signed, then I was told to David, now manager would call me. I left the store and filed a report thru the Better Business Bureau and the Public Trade Commission.

2 weeks no call, no answer at Irving store. I called Dallas store (Buckner Blvd-same owner) spoke with Marisol told me to contact David on next week he would be in Irving store, I called finally spoke with David, who said I could pick up check on Friday.  Called Thursday no check, David I was told was at another store.  Went into location on Thursday 3 week later spoke with Veronica, now she claims to be manager, says David is at Dallas store, used cell phone called Dallas store while in Irving store on speaker spoke with Marisol again who say David is now no longer with company.

I said, "That's strange Veronica who says she a manager filling in for David doesn't know he no longer with company." She quickly began to say "I can't help you, I am with a customer." One month later in March, I received email from BBB, with no response from company and I also received a phone call from a BBB representative asking me to do an on camera interview with a news television station, by the time I returned her call she had already gotten someone to do the interview.

I began to contact the corporate office in Dayton, OH who would not give me owner's name and was told the company was franchise and there was nothing the could do to resolve my problem and that it was up to the owner to reimburse any fees.  I continue to call 888-648-1040, received several different response from we will contact owner, to you will have to keep calling, leave messages or email them yourself.  Since then I have emailed owner with no response. I DO NOT AND WILL NOT RECOMMEND INSTANT TAX SERVICE TO ANYONE...