Complaint Review: International Wig - Internet

Thank you for posting this report. I do not agree with Jennifer who said you were "pushing buttons". I have worked years in customer service- customers can be very annoying at times, but you should never reply in a manner that could come off as rude. Always recheck the email before clicking send to make sure that nothing written could be taken as rude. Remember: there is no connotation in email!

Ms. Angry Customer, you did not deserve to receive a tyrade from an emotionally unstable person. The best thing to do in that situation is ask to be in contact with a manager and if they continue to be rude do not reply- then post it on ROR.  

First off, after reading "Reply: > hi the express link is on our site, if you care to go to the site, on every page at the top left menu is a yellow link it says: EXPRESS MY ORDER" I cannot even imagine where you got off saying to her that you could tell you were angering and irritating her. There was absolutely NOTHING in her response that indicated that... You were just trying to push her buttons...I would have responded the same way to you...I will not let my customers talk to me that way, especially when I have done nothing wrong and have been very courteous to them.... I think you need to check yourself on this one..

The email she sent before you sent your long drawn out email about how you knew she was getting angry and frustrated really hit a chord with me...there was NOTHING in her email that indicated she was annoyed with you...and even after she plainly told you she was not annoyed you continued to pick at her and push her buttons...in my opinion, her response to you was warranted and well deserved...sounds to me like you were trying to get a rise to begin with...you should have asked about shipping BEFORE you made the purchase...

i cannot BELIEVE what amazingly bad customer service i just got from International wigs! DO NOT BUY FROM THEM! i am flabbergasted at the insanity. these are the emails sent/received between me and the psycho b***h of all time in the history of customer service: Me (via paypal): Message: please note: i need this by the 15th of July. let me know if this is a problem. thank you! Reply: > hi yes, the ship is as website says, up to 3 weeks, you will need to order express....pls do that on the website thanks Me: "Email to see if your item can be sent express for an additional fee." Is what it says on the site. there were no express options when checking out. How may I send you express extra $ for the shipping? Let me know and I'll gladly send it off to you. so with express, you think that due date is possible, give or take a few days? I appreciate all your help. Thanks for getting back to me! Reply: > hi the express link is on our site, if you care to go to the site, on every page at the top left menu is a yellow link it says: EXPRESS MY ORDER (NOTE: yes, i SAW the link, but see....you can only use it when checking out, not AFTER. and the website said to EMAIL to ask about express, which isnt that what im doing?) Me: I'm sorry I am irritating you so much, there is a lot of pictures and items on your site, and I missed it when ordering, and i didnt know i would need the express shipping untill you contacted me. I feel like I'm angering you, and I AM trying to find these things myself first. I run an online business too, and I know it's hard to reply to each question and I apologize for bothering you. I have referred dozens of people to your site, and normally I don't need customer service, so I'm sorry to bother you so much today. One last question: Since I already have paid for my order and regular shipping, how do I add express by itself? It's already been paid for and as far as i can see (that doesn't mean its not there, I'm just telling you what I can find) I can only check out with the express if I add the standard $9.99 shipping in the US, which I've already paid for when I ordered my wig earlier. Any advice for this? Once again, sorry to keep bothering you. I just need a bit more help with a complete answer on how to finish my transaction and I will be out of your hair. thanks! (NOTE: I think after that bluntly rude last email that was a NICE reply from me, just begging for help, wasnt it?) Reply: > hi > i am not sure what your issue is ma'am, harldy am i "angry" and never > once did i give the impression of being "bothered"- i have answered > yoru questions completely and promptly and hardly was i ever rude > sorry you cant find the link- i will send it here for you it also > explains items that must ship ground, if you look thru it. mona lisa is one. this item CANT go express. so let us know how you > wish to proceed thanks (at this point, im pulling out my hair. I already TOLD her i WENT TO THE LINK but that doesnt help answer HOW can i pay for JUST the express. and now after THREE emails shes saying it CANT be expressed, after she TOLD me to go to the site to express it!? its like we're having 2 different conversations! i lost it and just wanted a refund at this point) Me: I already went to that link, I said that already. WHEN YOU CHECK OUT FROM THAT LINK. YOU MUST PUT THE STANDARD 9.99 SHIPPING IN _ADDITION_ TO THE EXTRA FOR SHIPPING. I ALREADY PAID THIS, HENCE THE PROBLEM. I've already repeated myself 3 times, and you haven't answered me once, you just repeat "go to the site", which is not exactly customer service. You might as well be a auto-reply robot. Just forget it. Please cancel my order. Reply: (i cant believe this reply is from a customer service person, its unreal): > well crist almighty! > the link clearly says what CANT GO EXPRESS- can you READ??? > and if you own a freaking website you should know we can manually > adjust the charge! IMAGINE THAT! > i am hardly a robot but you surely are RUDE AND then a second reply (i guess my email warrented TWO rude emails??) Second Reply: gee looky at the FIRST SENTENCE in the express link Any item starting with WA or CL or IS or MD is NOT available for express english anyone? why would you even bother to worry about the fee if it says clear as day cant go express? LOL do not bother emailing here, they will go to spam (not only does this person have bad grammer and punctuation...theyre INSANE!) My long reply: > I'll repeat: cancel my order. > I'm not going to have an argument with someone who wasn't properly > trained in customer service any longer or still can't answer a simple > question. If you guys need to adjust the amount, then you have to do > that and bill me direct through paypal via money request, OR tell me > how I will get the refund for the overpaid amount that I personally > cannot adjust if I do the transaction through your website, NONE of > what you mentioned until now and still haven't clearly explained, and > none of that type of specific info is listed on the site, which YES I > did read. You are acting like I'm pulling teeth with a simple basic question. When people ask me a question on my site, regardless if the > info is on my website, I answer the FULL question, and offer additional advice for how they can solve any problems they are having. > Perhaps you should try that next time instead of repeating "go to the website" "go to the website". Notice how my replies to you are concise with what I'm asking and are fully written out? Also a word of note: no matter how mad you get or what a customer says, you don't lose your temper to them, even if they do to you. Think the Gap ever writes "CANT YOU READ?!" to their customers? I don't think so. Take notes. Refund my money, or I'll submit a claim through paypal, either way. And yes, I AM being rude. NOW. But I am the customer and I'm supposed to be granted service, which I wasn't. I can't believe I referred you guys to so many people. This is a fabulous Reply back: LOL you took the timne to write all that? you must be KIDDING right to trash, wont even bother...STOP emailing get IT? is that ENGLISH!??) So they wont reply about my refund for the wig, so i submitted a refund via paypal. Im not bothering with emailing them anymore. especially since apparantly their customer service has the education of a third grader. no wait, third graders have BETTER typing skills. What customer service people put "LOL" in their emails!??