- Report: #764817
Complaint Review: IPAYMENT - THOASAND OAKS California
Reported By:
dave115 -
POLAND, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
IPAYMENT
PO BOX 3429 THOASAND OAKS, California, United States of America
Phone:
800) 554-4777 X 2
Web:
http://www.ipaymentinc.com/merchant-services/index.html
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
IPAYMENT STAY AWAY BAD NEWS - TAKE ADVANTAGE OF CLIENTS THOASAND OAKS , California
Stay away from Ipyment credit card processors.
I intially signed up with them as we needed a credit card processor, as it turned our our new business seemed to draw the right people in that liked to pay cash or check :) - as is I still stayed with them even though we never even opened up our email to start the account online, I fgured one of these days I would need to process a card for a larger catering event, and it would come in handy, so I allowed the $ 15.00 charge to be drawn on my account for the last 6 months, I just recieved a statment from my bank showing that they drew $ 350.00 for cancellation fees ?
I called and they said they did not recieve the payment on July 5th ? I asked why as it is an automated ach - she did not have a reason just that they did not get it. I told her well , the money was there , lol.
Well we did not get it and we sent a statement to you saying so ! I told her while I never recieved anything in the mail , email or by our business phone. Well , she stated we sent it and you have a contract stating if we do not recieve payment we can cancel your account and take the money !
I told her , look If it is a matter of $ 15.00 , I'll just pay it so you will open the account up and you can send the $ 350.00 back - She said it doesn't work like that, I have to re-apply and be approved, and as I have a balance on my account - I was reported and basically blacklisted without my knoweledge.
I told her if this is the way you want to go about this , then I will have the Bank pull the funds back and yo can sue me, as I never authorized that and you have no proof that you even attempted to contact or company.
I promptly contacted the bank and asked for them to return the funds. I also wrote to the customer service department at IPAYMENT and let them know what I thought of there service as well.
So please stay away for your own good !!!
I intially signed up with them as we needed a credit card processor, as it turned our our new business seemed to draw the right people in that liked to pay cash or check :) - as is I still stayed with them even though we never even opened up our email to start the account online, I fgured one of these days I would need to process a card for a larger catering event, and it would come in handy, so I allowed the $ 15.00 charge to be drawn on my account for the last 6 months, I just recieved a statment from my bank showing that they drew $ 350.00 for cancellation fees ?
I called and they said they did not recieve the payment on July 5th ? I asked why as it is an automated ach - she did not have a reason just that they did not get it. I told her well , the money was there , lol.
Well we did not get it and we sent a statement to you saying so ! I told her while I never recieved anything in the mail , email or by our business phone. Well , she stated we sent it and you have a contract stating if we do not recieve payment we can cancel your account and take the money !
I told her , look If it is a matter of $ 15.00 , I'll just pay it so you will open the account up and you can send the $ 350.00 back - She said it doesn't work like that, I have to re-apply and be approved, and as I have a balance on my account - I was reported and basically blacklisted without my knoweledge.
I told her if this is the way you want to go about this , then I will have the Bank pull the funds back and yo can sue me, as I never authorized that and you have no proof that you even attempted to contact or company.
I promptly contacted the bank and asked for them to return the funds. I also wrote to the customer service department at IPAYMENT and let them know what I thought of there service as well.
So please stay away for your own good !!!
