- Report: #584671
Complaint Review: IPowerweb Inc. - Internet Internet
Reported By:
Brian C. from New Jersey -
Cranbury, New Jersey, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
IPowerweb Inc.
Internet, Internet, United States of America
Phone:
888-511-4678
Web:
www.IPowerWeb.com
Categories:
Business Rating:
(0)
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IPowerweb Inc. Jon H. OverCharged for Domains That They Then Never Renewed Internet
The gist of the issue:
(a) 36 domains were to be renewed.
(b) Total cost of 36 domains at Reseller price SHOULD be 36 x $8.75 = $315
(c) There were 3 orders (the 1st order was a mistake order not authorized by myself, probably done by an online chat support who had no clue what she was doing and did not obey my request).
--> ORDER 1: $164.25, 3/23/2010 at 12:16am
--> ORDER 2: $183.75, 3/23/2010 at 1:11am
TOTAL CHARGED: $348
(d) As you can see, I have been OVERCHARGED by $33
(e) In my account, only 15 (FIFTEEN) domains were renewed, and a Support Rep emailed me saying I have to renew the other 21 domains. However, I had not only paid to renew these other 21 domains, I over-paid.
(f) WHAT IS NEEDED TO FIX THIS:
i. Refund the $33 in over charges
ii. Renew the 21 domains that have 2010 listed, as those have ALREADY been paid for.
(g) When I called in to fix this, I first spent 88 minutes ON HOLD with Jon H. In a second call, I spoke to a rep in India who put me on hold for 30 minutes before the phone was conveniently disconnected by them. Then on a 3rd call I reached another bumble-f*ck in India who had me wait 30 minutes before telling me they couldn't understand my very simple issue with their system.
(a) 36 domains were to be renewed.
(b) Total cost of 36 domains at Reseller price SHOULD be 36 x $8.75 = $315
(c) There were 3 orders (the 1st order was a mistake order not authorized by myself, probably done by an online chat support who had no clue what she was doing and did not obey my request).
--> ORDER 1: $164.25, 3/23/2010 at 12:16am
--> ORDER 2: $183.75, 3/23/2010 at 1:11am
TOTAL CHARGED: $348
(d) As you can see, I have been OVERCHARGED by $33
(e) In my account, only 15 (FIFTEEN) domains were renewed, and a Support Rep emailed me saying I have to renew the other 21 domains. However, I had not only paid to renew these other 21 domains, I over-paid.
(f) WHAT IS NEEDED TO FIX THIS:
i. Refund the $33 in over charges
ii. Renew the 21 domains that have 2010 listed, as those have ALREADY been paid for.
(g) When I called in to fix this, I first spent 88 minutes ON HOLD with Jon H. In a second call, I spoke to a rep in India who put me on hold for 30 minutes before the phone was conveniently disconnected by them. Then on a 3rd call I reached another bumble-f*ck in India who had me wait 30 minutes before telling me they couldn't understand my very simple issue with their system.
