Stephen
Rome,#2UPDATE Employee
Fri, March 27, 2009
I work for Jackson Hewitt in Georgia. It's true, this customer did not read the information contained in the iPower card envelope that was handed to them at the point in which the tax preparer issued the card to the client. It specifically outlines how to use your ipower card most effectively.
Notirs
Martin,#3UPDATE Employee
Fri, February 27, 2009
I work for a Jackson Hewitt in another state. We get this all the time. Customers come into our office and all they want to know is how much their getting and when. The rest of the conversation just goes in one ear and straight out the other. It is impossible for a tax preparer to know if the bank has approved a customer and they can't guarantee their approval. If the bank denies the loan, their return will arrive in about 8 to 15 days. Sometimes a few days longer. As far as the fees associated with the card. The card come in an envelope with pages of informaiton all about the card and a list of the fees associated with the card and the best way to use it to avoid the fees. If the customer does not read this informaiton it isn't the tax preparers fault for their neglegence. They only have themselves to blame. When I prepare somebody's return, I always turn the screen around and explain to them exactly what the fees are and their options along with the procedures if a loan is denied by the bank. And amazingly at least half of the customers will complain to me about the choice they made and accuse me of not explaining it to them. I treat all of my customers as I would want to be treated. I also inform them that the card has alot of fees involved with it. It is not my fault that they don't pay attention, but it is us that has to get cussed out and told off. t is your money and it is your responsibility to pay attention to your tax preparer during the interview. We are all human and we all make mistakes, but to blame it on somebody else is just irresponsible.