- Report: #874732
Complaint Review: JAJAH Inc. (Usa) - Mountain View California
Reported By:
Jackblack -
, Nationwide, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
JAJAH Inc. (Usa)
2513 E. Charleston Rd. Suite 102 Mountain View, 94043 California, United States of America
Phone:
Web:
www.jajah.com
Categories:
Business Rating:
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JAJAH Inc. (Usa)- JAJAH Technologies S.A. (Europe) - JAJAH Ltd. (Israel) Jajah charges illegittimately and doesn't reply to your complaints! Mountain View, California
Hello, in this post I wanna talk about a scam done by a big telephony platform: Jajah on www.jajah.com I have been client for 5 years and very probably, unless they don't refund me, I will quit them. In these 5 years, I noticed sometimes some strange charges, but I never taken action until 2 weeks ago.
On their site they state the you can link your cell or your landline to them, you dial a certain number, you receive a call by them that is forwarded to the number dialed. There are stated some fixed fees in Euro (it is supposed to pay only if receiver picks up the call) and for that concerns my case are: from Italian landline to Italy mobile 17.3 cents, to Russian mobile 7.1 cents, to British mobile 14.6 cents per minute.
About 2 weeks ago, I did 2 calls to Russian mobile, 2 to Italian mobile, 1 to British mobile and according to their tariffs I was supposed to pay nothing because nobody answered to my calls. But also charging the calls not answered, they would have charged 63.2 cents, indeed they charged me 99 cents. I wrote to them 2-3 times but theyhaven't replied yet.
I know that we are talking about few cents, but if they do every time these tricks they will earn illegittimately loads of money.. It's a shame that a big company owned by Telefonica, charges sums not owed,that their customer service doesn't respond at all and it is contactable only by mail. A telephony platform that doesn't have a phone, nor a chat live for the customers is absurd... I asked them only the refund of 99 cents and they didn't reply, they aren't reliable at all!
On their site they state the you can link your cell or your landline to them, you dial a certain number, you receive a call by them that is forwarded to the number dialed. There are stated some fixed fees in Euro (it is supposed to pay only if receiver picks up the call) and for that concerns my case are: from Italian landline to Italy mobile 17.3 cents, to Russian mobile 7.1 cents, to British mobile 14.6 cents per minute.
About 2 weeks ago, I did 2 calls to Russian mobile, 2 to Italian mobile, 1 to British mobile and according to their tariffs I was supposed to pay nothing because nobody answered to my calls. But also charging the calls not answered, they would have charged 63.2 cents, indeed they charged me 99 cents. I wrote to them 2-3 times but theyhaven't replied yet.
I know that we are talking about few cents, but if they do every time these tricks they will earn illegittimately loads of money.. It's a shame that a big company owned by Telefonica, charges sums not owed,that their customer service doesn't respond at all and it is contactable only by mail. A telephony platform that doesn't have a phone, nor a chat live for the customers is absurd... I asked them only the refund of 99 cents and they didn't reply, they aren't reliable at all!
3 Updates & Rebuttals
Jackblack
United States of AmericaFurther update
#2Author of original report
Thu, May 10, 2012
I like to be transparent, so I have to say that the representative that contacted me has credited further 3 euro for charges, understanding my inconvenience.
I'm satisfatied about this compensation, I will continue to use Jajah, now that I retrieved trust in them.
Jackblack
United States of AmericaResolution of the problem
#3Author of original report
Wed, May 09, 2012
Hello,first of all, I have to thanks Ripoffreport, because only after having submitted my report, I have been contacted by Jajah.
Anyway Jajah has been correct, a representative has explained me some details, apologized for the problems, and refunded me with 2 euro on my balance (99 cents + 1.01 compensation).I have retrieved reliance in Jajah.
As a whole, I'm happy about the problem's resolution.
JAJAH1
Mountain View,California,
United States of America
JAJAH Issue
#4UPDATE Employee
Mon, April 30, 2012
Hello,
I am a JAJAH representative
We are sorry to hear about the trouble you are having and apologize for the issue at hand. We absolutely want to make sure your situation is fixed as soon as possible but would like some more information from you.
You can email us directly [email protected]. We will investigate the issue and make sure your account is credited accordingly.
Thank You,
The JAJAH Team
