Dave
Jacksonville,#2Consumer Suggestion
Wed, January 23, 2008
I buy and sell classic cars for a hobby, and I use shipping companies all the time. First of all, you must read your contract. I only use a couple of companies, because they are fast, cheap and reputable. My contract with either company states that the driver of the truck will contact me 24 hours in advance. I have been in your situation, and have told the driver that it is impossible for me to get the car to him, and that has been fine. Another truck would show up eventually, or the driver would wait for me until I got off work. Also, you need to find the clause in there that states when they can pick the car up. They usually don't give you a specified date, unless the car is going to a facility to wait for a transport. They will approximate the date. However, you still need to be available around that time, and the contract will state the time frame you have to be available. Good luck, you do have a case. I would call your credit card company and dispute that charge, you will win.