Complaint Review: Jenkins and Wynne Ford - Clarksville Tennessee

Just meet with Mr. Murray and Mr. Bateman.  To be honest I expected a argument, there was not one.  Mistakes where acknowledged and I explain my situation.  Out of all the dealerships in this town I believe what they say.  A inspection is to be completed on my truck to verify the condition of the brakes and to ensure the maintenance was completed correctly.  I will not say that they will never work on my vehicle again that would be a lie.  The issue was correct well beyond my expectations and is a closed matter as im concerned.

I have been doing business with your dealership since Feb 14 1998 when I bought my wife our first new car.  Since then this dealership has painted three of my vehicles, and completed maintenance on all my Ford's and on my current vehicle over eight times. 

So I have no idea what your talking about "The fact that we have a business in Clarksville is already a negative to Mr. Maple and he also admitted that he hates raising a family here and wants to be transferred. So, from the beginning and before even he came in, Jenkins & Wynne did not sit favorably with Mr. Maple".  You took what I said out of context like everything else. 

The reason I hate rasing Children here is due to Crocked business and people.  Get what I said right!  If it applies to you so be it, if not good for you!

Now the brakes, are they good or bad?? Make a call! 

Mr. Dan Maple is a very particular person....and self-admits that he may expect too much. The fact that we have a business in Clarksville is already a negative to Mr. Maple and he also admitted that he hates raising a family here and wants to be transferred. So, from the beginning and before even he came in, Jenkins & Wynne did not sit favorably with Mr. Maple.

In regards to the Body Shop repairs, we discussed the paint and overspray issues with Mr. Maples and attempted to correct them. We were not able to please him, and he had the State Farm adjuster Mr. Craig Shriver inspect the vehicle. Mr. Maples wanted the vehicle repainted.

The local Accurate Autobody shop in Clarksville corrected the problems by buffing the paint. They also found overspray on the wheel and replaced it (we furnished the new wheel). Mr. Shriver told our Body Shop Manager that he saw the problems that were in the paint but that he had never seen anyone as meticulous as Mr. Maples. We had an agreement with Mr. Shriver that we would pay for the repairs at Accurate Autobody for any faulty work on our part. We have not received a bill for this work.

On the visit to our Service Department on July 11th, our Technician stated that after the next 4k to 6k miles that the front brake pads may need replacing. Mr. Maples took his vehicle to Meineke for a second opinion. Their opinion was that there was 60 to 70% left on the pads. I doubt if either Technician miked the thickness of these pads to see exactly how much wear was left on them. Our Technician recommended checking the pads at 44k miles. The Meineke Technician recommended checking the pads at 80k to 100k miles. On Meinekes recommendation, if the brake pads lasted as long as they said they would (based on our Technicians professional opinions, they would not), most likely the rotors would be ruined. (The vehicle had about 38k miles already on it.) I would recommend our advice over Meinekes opinion. This was only a recommendation and did not cost Mr. Maples any money.

On the visit to our Service Department on September the 26th, our Technician failed to do a tire rotation that was called for on the service special that Mr. Maples pulled off the Internet. The works special was $29.95 after the $10.00 mail-in coupon, which would have made the price $39.95 before the mail-in coupon. We charged Mr. Maples only $29.95, which did not include the tire rotation. Yes, we made a mistake, but we did not charge for work not done.

Mr. Maples called our GM on Saturday September 26th after his visit to our Service Department to explain his frustrations. We told him that we would get with our Service Manager on Monday and try to get the problem corrected. He called again on Friday October the 9th to inform me that he was taking an ad out in The Leaf Chronicle to let everyone know how bad his treatment was here. We tried to reason with him. We told him that we wanted to make him a satisfied customer. We stated that we had just been voted the Best Place to Buy a Car the night before at The Best of Clarksville. He said that we did not have any competition in Clarksville. He said that he went out of town to buy his vehicle because of this. He also said that he did not like Clarksville, the people, or the businesses here. He said that he had tried to get transferred from Ft. Campbell because Clarksville was not a fit place to raise children. This may explain why we are unable to please Mr. Maples.

As with any repair, we strive our best to help, fix, and correct. We have an outstanding track record with the Insurance Companys on restoring vehicles to excellence. Jenkins & Wynne does attempt to be perfect. We are however a team made of humans and we, as humans, do make mistakes. When we realized our mistake of not rotating the tires while in for service, we admitted it and offered to fix our mistake. It seems that with Mr. Maple, nothing could make him happy and nothing could quench his particular taste. Several Managers, including our General Manager of 47 years, has talked to Mr. Maple and help find a common solution to satisfy him. No stone was left unturned to assist Mr. Maple. Jenkins & Wynne did everything we could possibly do to help ease his extreme unhappiness and frustration.

Recently, the people of Clarksville just voted us Best Place to Buy a Car for the 9th year. In addition, Jenkins & Wynne has earned numerous Presidents Award for customer satisfaction in Ford-Lincoln-Mercury and Hondavoted on by customers! As it stands today, we are the #1 Ford-Lincoln-Mercury Store in TN. We are honored to serve Clarksville and the USA for 56 years and feel privileged to provide our loyal customers with excellent service.