Complaint Review: Jonathan Hay and SMH Records - Internet

REVIEW UPDATE: November 11 2018: SMH Records remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. SMH Records is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, SMH Records has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, SMH Records has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever SMH Records remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SMH Records and Jonathan Hay Publicity for its full commitment to quality customer service.

Ripoff Report's discussions with SMH Records and Jonathan Hay Publicity have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SMH Records and Jonathan Hay Publicity listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

As a worldwide consumer reporting website and publication dedicated to upholding the integrity of individuals and companies, Ripoff Report does not condone cyberbullying and will not allow their website to be a platform for this type of online crime. Upon further investigation, Ripoff Report was able to determine that these reports were likely all posted by an individual "competitor" falsely posing as various clients.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by Jonathan Hay during an onsite inspection held by a third party verification company with no biases toward SMH Records and Jonathan Hay Publicity.

Jonathan Hay Publicity a company formerly associated with SMH Records is a publicity company dedicated to providing the highest quality service to clients in the music industry. Owner, Jonathan Hay, has over 20 years experience in this field and has worked with several high profile clients. Along with this expertise Jonathan Hay Publicity offers unique amenities to their clients including emergency crisis management.



Leads for Jonathan Hay Publicity are acquired primarily through referrals. Sabrina Hale, Creative Director for Jonathan Hay Publicity stated, "we get contacted all the time, but we are very selective...we only take a handful of clients a year." Jonathan Hay Publicity is currently working with a small number of clientele in order to provide them with the highest level of service.

Once a potential clients signs on with Jonathan Hay Publicity they can expect the provided resources to bring their music to a higher caliber, "we’ll take their music and make the production better. We’ll get it mastered and mixed by the right person so it sounds like the level you would hear on the radio.” Additionally, they also provide graphic design and website building services in order to provide their client with quality publicity.



CUSTOMER CARE & COMPLAINT RESOLUTION FROM SMH RECORDS AND JONATHAN HAY PUBLICITY

During the onsite interview, Ms. Hale was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Hale explained that the clientele in the music industry often has the end goal of fame, which can lead to unrealistic expectations. Often times if a client is upset it is because their career is not progressing as rapidly as they anticipated. While Jonathan Hay Publicity has the tools and contacts to get the clients product in the right hands, how the media responds to the product is out of their hands. In order to combat any type of unrealistic expectations Jonathan Hay Publicity, "goes above and beyond for every client."

When asked to comment on complaints posted on Ripoff Report's website Ms. Hale explained that during their association with SMH Records. Ms. Hale explained that he was upset after he was not asked to continue working with Jonathan Hay Publicity, and he reacted through negative comments on Ripoff Report's website.

In order to assure future clients Ms. Hale expressed that Jonathan Hay Publicity's credibility can been seen through their high profile clients, and well has their ongoing connections with pop media outlets. Ms. Hale also stated, "we do credible stuff in the media all the time, media that requires background checks...it's a small industry to be honest with you so if you really do have a bad reputation you don't get very far. We've been doing this for a very long time. We don't have a bad reputation it just appears that way online, because of one person."

Jonathan Hay Publicity is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Hale further explains by stating, "they've been very helpful with the cyber bullying...it's good to be verified by them and have them supporting us."



WHY SMH RECORDS / JONATHAN HAY IS BETTER THAN THEIR COMPETITORS

"SMH and JHP operate mostly on a referral-only basis.”

Leads for Jonathan Hay Publicity are acquired primarily through referrals. Sabrina Hale, Creative Director for Jonathan Hay Publicity stated, "we get contacted all the time, but we are very selective...we only take a handful of clients a year."

STATEMENTS FROM THE PRESIDENT JONATHAN HAY

"We limit ourselves to only a handful of clients a year so that we can truly dedicate one-on-one time to each project.”

Jonathan Hay Publicity is currently working with a small number of clientele in order to provide them with the highest level of service. Once a potential clients signs on with Jonathan Hay Publicity they can expect the provided resources to bring their music to a higher caliber, "we’ll take their music and make the production better. We’ll get it mastered and mixed by the right person so it sounds like the level you would hear on the radio.”

Additionally, they also provide graphic design and website building services in order to provide their client with quality publicity.



STATED IMPROVEMENTS FROM SMH RECORDS AND JONATHAN HAY PUBLICITY

SMH Records and Jonathan Hay Publicity recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SMH Records and Jonathan Hay Publicity has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.





In summary, after our review, which included discussions with Mr. Hay, Ripoff Report is convinced that SMH Records and Jonathan Hay Publicity is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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