Karen
Ewing,#2REBUTTAL Owner of company
Tue, June 21, 2005
This Buyer did not use the required webform nor did she email us advising when she needed delivery. When she received her refund, there was still time to ship for her event, but she elected to receive a refund and we were happy to send it to her! Karen
Kim
Melbourne,#3Author of original report
Mon, June 13, 2005
It's hard to communicate when things are needed when there is no correspondence. Lesson learned, I hope others are not fooled.
Karen
Ewing,#4REBUTTAL Owner of company
Mon, June 13, 2005
A full, prompt refund was issued to this customer. We require that customers notify us with delivery instructions, as most customers do not want almonds delivered within 10 days, but at some date closer to the event. This customer did not advise us re: delivery and event date and instead panicked in response to reading the very few complaints posted on sites such as this which represent about one hours worth of orders. eBulkCandy.com