JucyLucy
Auckland,#2UPDATE Employee
Fri, October 21, 2011
Hi Zergbird
It is never good to read that someone has had a negative Jucy Experience.
Your case has been passed onto our Chief Operating Officer who is now looking into the file with our Insurance Company and Lawyers to get a better understanding of the situation and the liabilities. He has informed me he has been in contact with you directly requesting further information.
Jucy is not in the business of taking advantage of our customers misfortunes and we will work with you to ensure the best possible outcome. At this time the information we have is that you were charged and convicted through the New Zealand Courts which in turn has breached the rental agreement you had with Jucy. I would like to assure you that if we are able to establish through investigation that the terms have not been breached we will 100% honour the coverage of the damage to both the 3rd party property and our vehicle.
I do hope that you have received the communication from our Chief Operating Officer and you can work directly with him to find favourable solution to your concerns.
Cheers
Jucy Rentals
Robert
Irvine,#3Consumer Comment
Sun, October 16, 2011
At last, even the term 9.d is arguable. I did not intend to breach any law (no drinking, no speeding), that's why we call it accident, even it is because of the carelessness.
- Where in what you posted says anything about intent? You admit you were careless and were cited for the accident. The clause 9d states that the insurance is void because you received a ticket.
Not sure how the laws in New Zealand work, but if you can fight the ticket in court that may be your only option. If you can get the charge dismissed you can then make the claim that you didn't violate any laws.