- Report: #242065
Complaint Review: Juno.com - Nationwide Internet, Nationwide
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Juno.com
Juno.com Nationwide, Internet, Nationwide, U.S.A.
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Juno.comJuno.com Juno times out after two hours and restricts internet access! Won't let you cancel!! Internet, Nationwide
I have been a loyal Juno user for three years now and it's only now that I notice something fishy. I keep getting knocked off the net after two hours! I have never been able to stay connected for three hours or more and this is such a pain when updating my antivirus or needed updates for software. I don't even dare download music! Sometimes when I log in I get this nasty message that my internet access has been restricted! I have juno platinum. Isn't that unlimited access? Anyway, I tried emailing tech support. Don't you dare! I got nothing and no answer to my question. I then tried to call and got some woman with the thickest accent this side of India who refused and I mean REFUSED to let me cancel when I requested to do so. I kept asking her why my access was restricted and by the way they won't even talk to you if you don't have the last four digits of your credit card handy!!! Anyway she told me to call this other number and when I did I was put on hold and told to call between 11 and 4 a.m.! When they're not so busy!!! I called again and again until I got someone I thought would understand. My mistake in thinking I'd get quality service. She refused to answer my question too and seemed confused about why my account would be restricted. I was offered a free month for my trouble and a month of free tech support. Yeah, right!! I felt so defeated after wrangling with these people. I'm so jumping ship to aol or DSL. Are they purposely timing out? It happens like clockwork and I get this message that my internet has been lost for unknown reasons...yeah, I know why!!! For 4.95 a month what does one expect??? For those even thinking about Juno..don't!!!! It's slow and unreliable and email refuses to handle large files. I get nasty and annoyin g junk email from Juno( vibrating rings)!!! What the----? And their homepage is just more ads. I tried speedband, but that was a joke. Maybe I should have stayed with netscape when I had it.
Kim
El Paso, Texas
U.S.A.
Kim
El Paso, Texas
U.S.A.
2 Updates & Rebuttals
James
Knoxville,Tennessee,
U.S.A.
Deal with Juno in writing
#2Consumer Suggestion
Tue, April 03, 2007
The phone calls are a waste of time. Send juno a cancellation notice certified mail return receipt requested. Write specifically that any further charges will be reported as fraudlent charges! Dispute every charge they make with your bank and have the credit card issue block them from charging if they can. If not, ask the credit issuer to reissue another card with a different account number. Then go with a good Internet provider with DSL or cable speeds. Spend a little extra every month to get the premium service. Whatever you do, stay away from America On Line!! I had problems with them years ago and I will never do business with them. I am with a major cable provider and they have very fast access speeds. Call and ask for their best deal they offer. When the deal is up, call and ask for their retention department, tell them you are going with another carrier if they don't give you another deal. Most companies will deal with you if you threaten to leave. Hope this helps. Good luck!
Russ
Cedar Rapids,Iowa,
U.S.A.
Response to Kim
#3Consumer Suggestion
Tue, April 03, 2007
You were lucky to have stayed online for up to 2 hours with Juno. It used to be 2 hours for me. Then it became one hour at most. Then a half hour,then 15 minutes at most,etc. I also know what you mean but them making it hard to cancel.4 different times I called to cancel.Each time my call was transfered,was then put on hold,and then like thier dial up service,was disconnected. It's funny how I never got disconnected during the first month I had them. Once I then got locked into the years contract,then,and only then, did the disconnection problems start. Coincidence?
