- Report: #927854
Complaint Review: Just Answer - San Francisco California
Reported By:
Tee -
Lexington, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Just Answer
PO Box 29045 San Francisco, 94129 California, United States of America
Phone:
Web:
www.justanswer.com
Categories:
Business Rating:
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Just Answer Multiple Unauthorized Charges San Francisco, California
In April I contacted JustAnswer about a legal question. The answer was not of the rocket science variety. They charge me 38. Then they started to charge me 68 for a subscription. I contacted them and they refunded one month and gave me a free month. Which I was afraid to use, lol.
What if I needed to get gas and couldn't with no cell phone to call anyone? What a crock. Frustration is the best adjective to describe how I feel about this situation. Being ripped off is one thing but being overdrawn because of it is another.
Called the 1 888 # and the lady said the reason this happened was that I subscribed. But I told her I had cancelled. But she is right you give them an inch they take a mile.
Its like letting someone in your house in February and you come home in July to see them making themselves at home on your couch with a sandwich and a remote. Just because you were allowed into my home once, does not give you the prerogative to show up whenever you like.
I found out they had once again started to charge me when I got a surprise at the grocery store of all places. The reason why I contacted them in the first place was in reference to an employment problem as I had be fired. Still unemployed and this caused me to be overdrawn. Could not pay my cell bill and if I did not recently sign on with Skype, I would not be able to keep in contact with people.
What if I needed to get gas and couldn't with no cell phone to call anyone? What a crock. Frustration is the best adjective to describe how I feel about this situation. Being ripped off is one thing but being overdrawn because of it is another.
Called the 1 888 # and the lady said the reason this happened was that I subscribed. But I told her I had cancelled. But she is right you give them an inch they take a mile.
Its like letting someone in your house in February and you come home in July to see them making themselves at home on your couch with a sandwich and a remote. Just because you were allowed into my home once, does not give you the prerogative to show up whenever you like.
2 Updates & Rebuttals
Tee
Lexington,North Carolina,
United States of America
Already contacted customer service
#2Author of original report
Fri, August 17, 2012
Dear Ethan,
I have already contacted customer service as I have stated in my complaint. Last time JA pulled this stunt, I had to wait 5 days for my money. As someone who is unemployed and now overdrawn, I am not amused. Funny how I went to JA for solutions and got problems instead. Buyer beware.
EthanA
San Francisco,California,
United States of America
JA Rebuttal
#3UPDATE Employee
Thu, August 16, 2012
Hello,
My name is Ethan and I am the Customer Service Supervisor for JA. I am terribly sorry for any inconvenience this may have caused. Please contact me at [email protected] so that we can get this resolved for you.
Regards,
Ethan
Customer Service Supervisor, JA
