On May 3, 2017 we were having trouble with laptop which, according to JustAnswer, was infected with viruses. They promised to fix the problem for $400 for 3 years. Since I paid only $200.00 for the laptop, I declined, despite some hard-sell diatribe.
My credit card was debited in the amount of $54.00, despite the fact that at no time, was any fee mentioned.
We later discovered that the laptop was, and is, virus free!