- Report: #1349226
Complaint Review: JustAnswer.com - Internet
-
Author Not Confirmed
Why?
JustAnswer.com
Internet, USA
Web:
www.justanswer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
JustAnswer.com Deceptive & Unethical Business Practices Internet
When I went to this website seeking help for an appliance repair issue. The site was slick and professional looking and included the logos of some well-respected endorsers like Forbes, etc. So I clicked on "Chat." My first interaction gave all the appearance of being a real person and even mentioned the person's name. But I soon got the impression that my responses were actually being answered by a computer. When I said I wanted to talk to a real person, I was sent immediately to a page that instructed me to pay five-dollars to speak to an "expert." I put in my information and credit card, thinking that I would get an answer, but instead of getting an answer, that page sent me to another page with "monthly subscription" options (starting at $23/month). Not wanting to go any further I backed out of the pages. Within minutes I discovered that my credit card had been charged $5.00 plus another $23.00. I was furious! I was never presented with an option to quit or delete the transaction or my credit card or contact information. I am a 69-year old Senior and up to today I considered myself somewhat computer savvy—at least enough not to get easily scammed—but boy-o-boy this one got me. Thankfully, I am an American Epress user (a company that makes it easy to dispute fraudulent charges). I was told this website may be "trying a new business model." Well, if that is the case, it certainly appears to be a deceptive one that would never pass inspection by the BBB's Truth In Advertising Committee—and I should know!—I was the local Chairman of that committee a number of years back and I am embarrassed to say that this one "got me."
2 Updates & Rebuttals
Issue Appears Resolved
#2Author of original report
Thu, January 12, 2017
I just received an email from justanswer.com's customer service that appears to resolve my issue with them. Here is the text of that email, — "Thank you for writing back. We're sorry that the service did not workout. As requested, your $28 deposit has been refunded. The funds are made available to your bank the next business day. However, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Thank you for giving us a try. We do appreciate it. Please let me know if you need further assistance." — I trust this is the end of it, and apparently, I did not have such a horrible ending as I have read from other reports on this company. My credit card company has told me that they will let me know if justanswer.com does not follow through with their promise. If you do not see another rebuttal from me posted here, then you will know that the company did what they said they would do.
Update To My Issue
#3Author of original report
Thu, January 12, 2017
I had a great conversation with my credit card company about this. They advised me to phone the company's customer service and try to resolve the issue with them first. My wife and I did that. The customer service rep on the phone was no help at all, but I did receive a courteous email from the company a few hours later, informing me that they would delete the account and my credit card information. I noticed that their email to me did not mention anything about deleting any charges, and sure enough, this morning both the $5.00 and $23.00 charges appeared on my credit card. American Express told me to reply to them and give them a three day window to delete the charges and to tell the company that if they do not delete the charges, then I would take action with AmEx. I have now done that, so we will see what happens and I will report back concerning the results.
