JustAnswer Customer Service
San Fransisco,#2UPDATE Employee
Wed, August 27, 2008
Dear Kevin, We wanted to contact you directly and have emailed you but we didn't get a response. We want 100% of our customers to be satisfied and offer a full money back guarantee. I looked into your account and see that your refund was processed on 8/8/07. We provide 24/7 customer service at [email protected] and we are always happy to work with customers to resolve any issues that come up. We'll work with you, our credit card company, your credit card company and whoever else it takes to ensure that you get your refund. But again, our system and our credit card company states that the refund was processed. So, we'll need your cooperation to contact your credit card company to investigate further. Besides the 24/7 customer service, I should also mention that any user of our site can also go here to request a refund instantly online: http://car.justanswer.com/refund.aspx We have been in business since 2003 and have over a million happy customers. Here is a comment by one customer in our Car section: "Thank you very much. I had real doubts about this website but your promptness of response, quick follow-up and to the point answer with picture was incredible." Thank you for giving us a try and I hope that we'll be able to resolve this situation to your satisfaction. If there's more that we can do for you, don't hesitate to let us know. Customer Service www.JustAnswer.com