Rusty.blade
Erie,#2Consumer Comment
Wed, July 02, 2008
First off, you need to follow the instructions of your warranty to the letter just as you would for any other purchase (i.e. your car, house appliance, television). If you have had so many problems with stones in such a short period of time it makes me think that you are very hard on your jewelery. Gold is a very soft metal. It will bend and warp over time with just body heat and pressure of everyday wear. You can knock out a stone with just a simple bump. It doesn't take much. It seems highly unlikely that the products are defective and you are hard on your jewelry. I say this with over 20 years in the custom design and repair in this field.