- Report: #188250
Complaint Review: Kiwi Carpet - Atlanta Georgia
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Kiwi Carpet
kiwiservices.com Atlanta, 30188 Georgia, U.S.A.
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Kiwi Carpet ripoff, terrible customer service and a SCAM Atlanta Georgia
We signed up for a warranty program with Kiwi Carpet Services in Atlanta, GA in July, 2006 paid $179.00 for a cleaning based on a years warranty of allowing as many return service calls costing $4.00 for each room cleaned that was cleaned on the first appt. and a $15.00 trip charge.
We attempted to schedule one of the return visits 2/24/06 between 4-6 pm. Received a call from a driver that was less than tactful and rather insulting. He called at 6:45 pm saying he would be at least another hour and that even that he would not promise, he claimed he was just given the dispatch to my address; the office did not tell him at the beginning of his shift.
I was not comfortable accepting this request at 7 pm that evening with no guarantee of his arrival. I was already quite put out; I left work at 3 pm that day. All the furniture was moved to accommodate him had my mother pick up our dog. We had postponed dinner still had to retrieve our dog. A tremendous inconvenience at the very least.
The following Monday, I called to gain restitution explaining the events. She rescheduled us for Friday 3/3, 4-6 pm; I repeat the same measures of accommodations, no show and no call.
My husband called ALL the numbers on the marketing flyer and invoice. NO answers! We reached a dispatcher at 9:30 pm he said he would have a supervisor call us that night, no one called. Monday 3/6, I called the office to speak to a supervisor. Again, no one available. Told I would get a call back.
Today is Wednesday, March 15, 2006. I have yet to hear from Kiwi Carpet Services. I have written a letter to Corporate, called every number possible on the flyer again; either get a marketing recording or a busy signal. Called Corporate, only to reach either busy signal (at corporate?) or no answer at each extension option given.
We are requesting a full refund and want to let the public know of the treatment we have been subjected to, to prevent this happening to anyone.
Lisa
Bldg B, Georgia
U.S.A.
We attempted to schedule one of the return visits 2/24/06 between 4-6 pm. Received a call from a driver that was less than tactful and rather insulting. He called at 6:45 pm saying he would be at least another hour and that even that he would not promise, he claimed he was just given the dispatch to my address; the office did not tell him at the beginning of his shift.
I was not comfortable accepting this request at 7 pm that evening with no guarantee of his arrival. I was already quite put out; I left work at 3 pm that day. All the furniture was moved to accommodate him had my mother pick up our dog. We had postponed dinner still had to retrieve our dog. A tremendous inconvenience at the very least.
The following Monday, I called to gain restitution explaining the events. She rescheduled us for Friday 3/3, 4-6 pm; I repeat the same measures of accommodations, no show and no call.
My husband called ALL the numbers on the marketing flyer and invoice. NO answers! We reached a dispatcher at 9:30 pm he said he would have a supervisor call us that night, no one called. Monday 3/6, I called the office to speak to a supervisor. Again, no one available. Told I would get a call back.
Today is Wednesday, March 15, 2006. I have yet to hear from Kiwi Carpet Services. I have written a letter to Corporate, called every number possible on the flyer again; either get a marketing recording or a busy signal. Called Corporate, only to reach either busy signal (at corporate?) or no answer at each extension option given.
We are requesting a full refund and want to let the public know of the treatment we have been subjected to, to prevent this happening to anyone.
Lisa
Bldg B, Georgia
U.S.A.
