Complaint Review: KMart in calcutta Ohio (East Liverpool Ohio) - East Liverpool Ohio

 My husband and I went to k mart in calcutta ohio today.We spent about 3 hours loading our cart with a mountain of things for our kids for Christmas. We went to lay away and stood there for about 20 minutes while there was one person in front of us. It was getting late so we decided we will just go up front and just buy it all instead of putting it in lay away. We go and check out. My husband hands her $350 in cash and says he will put the rest on his bank card. The cashier accidently hit $350 cash twice on accident. Our total was for over $700. So an assistant manager came over and instead of being able to just go back and fix it in the computer they say they have to ring everything up again or put it in by hand the numbers. I told her we had to hurry up. She was rude from the start and said well this is what I have to do or her drawer will be off and she will be fired for it. It was after 8:30pm and we both have to work in the morning and our kids are with the babysitter and need to get to bed for school in the morning. So she started doing it by numbers by hand. She comes up with a total that's about $20 more than the original receipt that they rang up the actual items on. She gets an attitude with us and says we just have to wait while she searches for her mistake. I asked for a manager. The manager comes over and says she saw us waiting forever for the lay away line and I explained to her what happened. How we now had been waiting at least 30 minutes for these people to fix the mistake they made while ringing it all up. The manage proceeds to stare at the receipt and computer for several minutes still not getting the correct total. She still was getting a wrong total by over $20 and kept saying we had to wait while she looked for her mistake. Trying to charge over $20 more now than what the items cost when they were physically rang up. I said "so you guys messed up and are now trying to charge us more money? Could you please just get this done.. We have to work and get our son to bed for school in the morning." The manager replied "well I have to get home to my husband so he can go to work and now I'll be here late doing this." She had a completely rude attitude. We did nothing wrong but we got nothing but attitude from 2 managers. They had already turned off many lights in the store because their mistake was taking past closing time for them to fix. After the attitude we got from not one but 2 managers I decided it was enough. I wanted to get home. The manager told us they could hold our 2 carts full of items until 10am tomorrow but no later than that. I told her we had to work and couldn't get back in the morning like that. She said the carts had to stay until they could find the mistake they made on the hand types in receipt that they couldn't find for well over 30 minutes or so now. She said that's all she could for us. Never once offered to compensate us in any way for their mistakes or attitude. Instead just try to charge us more money and still want us to stand there as they try to find their mistake on the receipt. After over 40 minutes of this I had enough and we walked out. Got a babysitter for our kids so we could get Christmas shopping started and spent hours in the store just to leave empty handed due to their mistakes. Over $700 of business K mart in calcutta ohio lost due to their mistake and their complete ignorance. We will never shop there again and especially never again for Christmas. Most ignorant staff I've ever encountered.I will gladly take my business to walmart from now on.