Complaint Review: Kokoon Homes - Toccoa Georgia

It is obvious that only one side of the story has been told.  Here are some DOCUMENTED FACTS that were conveniently omitted.

Let's preface all of this with Mr. Hobbs' balance of liquid funds was refunded within standard business practices.  The balance of Mr. Hobbs’ refund is "LOCKED" in the purchase of a NON-REFUNDABLE trailer unit which is still in the back. Mr. Hobb’s was fully aware that all in-stock trailers from this supplier were NON-RETURNABLE.  Kokoon Homes has published this non-standard unit for sale many times, for months at our expense.  Mr. Hobbs is welcome to come pick up his special ordered trailer unit anytime.

Mr. Hobbs contacted Kokoon Homes in a panic needing immediate housing due to his divorce; as the factory does not carry inventory on our Kompak Series of homes (yet) our staff was being helpful and empathetic to his dilemma.  

Our staff worked endlessly & personal hours to find a solution for Mr. Hobbs to get a unit constructed for him within a 2-3 week window per his needs & request.  Standard delivery time is 6 to 8 weeks.  

A commercial equipment trailer (meant for different use) was located and could be modified to adapt to the housing needs of Mr. Hobbs. We also suggested other manufactures or other housing alternatives.

Everything of the trailer type, modifications and design were documented. All design drafts were based on standard measurements.

Hand drawing sketches were done to expedite the approval time for a quicker build out. SOP on drawings is 1-2 weeks.

A $12,000 deposit was received. The only available trailer at that time was then approved by Mr. Hobbs, paid for, & picked up the next day.  Mr. Hobbs had the manufactures specification sheet well in advance of ordering.

ALL trailers that are purchased are NON-RETURNABLE.  Mr. Hobbs was made aware of this fact PRIOR to purchase.  

Jolan personally walked this build through procedures to expedite the build.  It was found that a difference of 2 inches would modify designs in the loft area and needed customer approval, which was immediately done.

Dave Rades was then brought in and formulated a solution. Dave had Drafting Dept. pull off current assignments and draw this unit with earnest. Mr. Hobbs was then presented with the issues and the solutions available. After several back & forth interactions, Mr. Hobbs APPROVED the final design, after a week delay on his end; and that we could now proceed.

The week fabrication was in progress, Mr. Hobbs informed us to hold production, then after a couple more days, Mr. Hobbs requested a cancellation DUE TO FINDING AN ALTERNATIVE HOUSING source.

Mr. Hobbs cancelled his order.  Mr. Hobbs requested a full refund - knowing that the trailer had already been obtained.

Kokoon Homes has published and advertised this trailer in numerous sales forums (paying fees accordingly) with no success to date. 

Mr. Hobbs is welcome to come get this unit anytime.

Mr. Hobbs had full knowledge of this unit being a NON-RETURNABLE NON-REFUNDABLE trailer purchased specifically for him.  

Mr. Hobbs admits to receiving a refund of $6,000 (for materials/labor for the shell to be mounted to the trailer).

All funds due Mr. Hobbs has been paid in full to date.  Once the trailer does sell, Kokoon Homes will forward said balance and will absorb any costs to market/advertise the unit (to date $418).  Kokoon has offered to deliver trailer to him in metro Atlanta, he has declined.  

A personal note from Jolan to Mr. Hobbs – your “DISRESPECTFUL, MALICIOUS & CALLOUSENESS” attack upon me last year was extremely offensive & is a character assassination of me; or anyone who shows you any kindness.