Jason
Carson City,#2UPDATE Employee
Fri, July 11, 2008
Dear Mike, My name is Jason Tan and I'm one of the senior executive working in inKline Global, Inc. First of all, we are so sorry for the grievances and inconvenience caused to you by our refund process. However, please do give us an opportunity to explain the situation to you. Please allow me to explain why we require you to fax your refund request to us in order for us to process your refund. 1. We cannot authenticate and verify e-mail refund as the identity of the person requesting for refund may not be genuine. 2. We need the signature from you to ensure that you have completely removed the installed software from all your computers. If the request to remove our software from all your computers is not honored, there is a breach of purchase agreement. As much as you do not tolerate vendors not honoring your refund, we do not tolerate piracy issues. 3. We are a legitimate company and that is why we need all the proper documentations for the refund process. We need all these papers work for auditing. We cannot just simply refund at a request via email, there must be a proper procedures for it. If you do need further assistance, please write in to me at [email protected] and put the subject title as "PC s****.. Regards, Jason Tan
Jason
Carson City,#3UPDATE Employee
Fri, July 11, 2008
Dear Mike, My name is Jason Tan and I'm one of the senior executive working in inKline Global, Inc. First of all, we are so sorry for the grievances and inconvenience caused to you by our refund process. However, please do give us an opportunity to explain the situation to you. Please allow me to explain why we require you to fax your refund request to us in order for us to process your refund. 1. We cannot authenticate and verify e-mail refund as the identity of the person requesting for refund may not be genuine. 2. We need the signature from you to ensure that you have completely removed the installed software from all your computers. If the request to remove our software from all your computers is not honored, there is a breach of purchase agreement. As much as you do not tolerate vendors not honoring your refund, we do not tolerate piracy issues. 3. We are a legitimate company and that is why we need all the proper documentations for the refund process. We need all these papers work for auditing. We cannot just simply refund at a request via email, there must be a proper procedures for it. If you do need further assistance, please write in to me at [email protected] and put the subject title as "PC s****.. Regards, Jason Tan
Jason
Carson City,#4UPDATE Employee
Fri, July 11, 2008
Dear Mike, My name is Jason Tan and I'm one of the senior executive working in inKline Global, Inc. First of all, we are so sorry for the grievances and inconvenience caused to you by our refund process. However, please do give us an opportunity to explain the situation to you. Please allow me to explain why we require you to fax your refund request to us in order for us to process your refund. 1. We cannot authenticate and verify e-mail refund as the identity of the person requesting for refund may not be genuine. 2. We need the signature from you to ensure that you have completely removed the installed software from all your computers. If the request to remove our software from all your computers is not honored, there is a breach of purchase agreement. As much as you do not tolerate vendors not honoring your refund, we do not tolerate piracy issues. 3. We are a legitimate company and that is why we need all the proper documentations for the refund process. We need all these papers work for auditing. We cannot just simply refund at a request via email, there must be a proper procedures for it. If you do need further assistance, please write in to me at [email protected] and put the subject title as "PC s****.. Regards, Jason Tan
Jason
Carson City,#5UPDATE Employee
Fri, July 11, 2008
Dear Mike, My name is Jason Tan and I'm one of the senior executive working in inKline Global, Inc. First of all, we are so sorry for the grievances and inconvenience caused to you by our refund process. However, please do give us an opportunity to explain the situation to you. Please allow me to explain why we require you to fax your refund request to us in order for us to process your refund. 1. We cannot authenticate and verify e-mail refund as the identity of the person requesting for refund may not be genuine. 2. We need the signature from you to ensure that you have completely removed the installed software from all your computers. If the request to remove our software from all your computers is not honored, there is a breach of purchase agreement. As much as you do not tolerate vendors not honoring your refund, we do not tolerate piracy issues. 3. We are a legitimate company and that is why we need all the proper documentations for the refund process. We need all these papers work for auditing. We cannot just simply refund at a request via email, there must be a proper procedures for it. If you do need further assistance, please write in to me at [email protected] and put the subject title as "PC s****.. Regards, Jason Tan
Jaycee
Cleveland,#6Consumer Suggestion
Tue, October 31, 2006
Mke, you're going about this all wrong. You should be approaching the company itself which is selling the product for your refund, not the site where the ads appear. Its like you buying a Chevy afer you saw the ad on TV. If something goes wrong with the car, you do not go after TV station where you saw the ad, you contact the car dealer you bought the car from. Thats why you did not get a timely/good response from them, because you are literally barking up the wrong tree. Do keep us updated on your refund progress after you actually contact the right party ;)
C.a.
El Paso,#7Consumer Suggestion
Sat, May 20, 2006
"Soh - HK, Asia" is obviously with the company. Just give the guy his money back!
Soh
HK,#8REBUTTAL Individual responds
Thu, May 18, 2006
I have been using inklineglobal's products for few years. Personally, I have to say that though PCShowBuzz might not suit my needs, my refund request was processed promptly. It is written on refund policy that customer could fax, mail or scan and email the refund form request to them. It is not just print and fax As a long time customer of Inklineglobal. It is saddening to read such article when what inkline's customer service has provided me is excellent serivices. Give credit to some of their softwares which are still running good on my computer.