- Report: #904717
Complaint Review: LabCorp - Burlington North Carolina
Reported By:
Grevia -
Kissimmee, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
LabCorp
PO Box 2240 Burlington, 27216 North Carolina, United States of America
Phone:
1-800-845-6167
Web:
www.labcorp.com/billing
Categories:
Business Rating:
(0)
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LabCorp Laboratory Corporation of America My Credit Card Used by LabCorp without my Knowledge! Burlington, North Carolina
I have never filed a complaint against a company until now. I believe that LabCorp is intentionally misleading and lying to people in order to make unauthorized charges on patient's credit cards.
I was scheduled for a blood test at the LabCorp in Kissimmee, Florida. I was asked for my credit card as soon as I walked in. I explained to the LabCorp employee that I do not use my credit cards because they are at the maximum limit due to paying medical bills. I was diagnosed with advanced cancer and I have used all my savings and credit cards to pay my medical costs. However, my health insurance has always covered my lab work 100%. The employee assured me that my card would not be charged - that is was only used for "identification" purposes.
A few weeks later and I saw a credit card charge by LabCorp on my monthly statement. I called LabCorp and the customer service representative was very rude and unprofessional. She would not listen to me and, basically, told me "too bad, you signed a piece of paper at check-in giving up permission to charge your credit card". She even had the nerve to chuckle about it. I told her that I assumed they were normal sign-in forms as in most doctors' offices.
LabCorp reminds me of a sleazy, unscrupulous used car salesman giving customers tons of forms to sign knowing that most people will not read every single line of fine print. Then the company turns around and charges your credit card.
I told her that I will file a formal complaint with the company, BBB, and online websites. She told me to "Go ahead, it won't matter".
Do NOT use LABCORP under any circumstances! Use other labs with more ethical and professional conduct.
I hope this helps someone before they make the mistake of going to LabCorp!
I was scheduled for a blood test at the LabCorp in Kissimmee, Florida. I was asked for my credit card as soon as I walked in. I explained to the LabCorp employee that I do not use my credit cards because they are at the maximum limit due to paying medical bills. I was diagnosed with advanced cancer and I have used all my savings and credit cards to pay my medical costs. However, my health insurance has always covered my lab work 100%. The employee assured me that my card would not be charged - that is was only used for "identification" purposes.
A few weeks later and I saw a credit card charge by LabCorp on my monthly statement. I called LabCorp and the customer service representative was very rude and unprofessional. She would not listen to me and, basically, told me "too bad, you signed a piece of paper at check-in giving up permission to charge your credit card". She even had the nerve to chuckle about it. I told her that I assumed they were normal sign-in forms as in most doctors' offices.
LabCorp reminds me of a sleazy, unscrupulous used car salesman giving customers tons of forms to sign knowing that most people will not read every single line of fine print. Then the company turns around and charges your credit card.
I told her that I will file a formal complaint with the company, BBB, and online websites. She told me to "Go ahead, it won't matter".
Do NOT use LABCORP under any circumstances! Use other labs with more ethical and professional conduct.
I hope this helps someone before they make the mistake of going to LabCorp!
2 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
Seems strange
#2Consumer Comment
Sat, June 30, 2012
Seems strange Team Rebutt does not have a sure fire rebutt
Steven
Jacksonville,Florida,
U.S.A.
Seems strange to ask for a credit card as a form of ID
#3General Comment
Sat, June 30, 2012
Unless your credit card has your picture or other personal identification information on it. I know Quest Diagnostics did the same thing but stated their accounting office needed it. When I asked why the could give no good reason so I refused to give it to them saying it sounded like a way to try to double bill or get around just collecting what the insurance company paid them.
You should probably check with your insurance company to see if they billed them as well. If that was the case then let your insurance company know that you were double billed for the services.
