Joe Lacey, Owner
Greers Ferry,#2REBUTTAL Owner of company
Wed, December 13, 2017
Lacey's Narrows Marina, Inc. was founded nearly 40 years ago in 1978 by the Lacey family. It our aim then and still now to go above and beyond for our customers, in fact, our motto is: "our business is your pleasure". Any company from time to time misses the mark on providing consistent customer service and we would like to ask for the opportunity to apologize make things right for what happend many years ago.
I can't personally speak to the incident at hand as I was not working at this location when the events transpired, but from reading the ripoff report I can and have put myself in the customer's shoes and I agree... he was not treated fairly based on our current policies and from what our society accepts as a fair transaction. In our business it is not unheard of for a brand new replacement part to instantly fail, these impellers are small rubber/plastic pieces that undergo enormous stress when manufactured and also when installed in the boat. I do believe that the part failed as the customer described, and for that we are deeply conscerned. The issue was not handled as it usually was handled back then, and definitely not how we handle it now. Our policy dictates that in this specific situation we would replace the defective part at our expense, not the customer's.
To that end, we are asking to have the opportunity to make this matter right in the eyes of the customer and I would ask that the lines of communication be opened to remedy this tragic event and the bring some peace to both parties. Please reach out to me at your convience to discuss what we could do for you, to make up for what we failed to do then.
Tiredofit
Peoria,#3Author of original report
Wed, August 27, 2008
27 Aug. 2008 Failure analysis of the root cause part by the part supplier indicates particular part installed by dealer in question was out of it's shelf life. I.E., it sat unused on their shelf too long, causing rubber to become harder, brittle. Obviously do not rotate stock. Probably failed the first crank. Based on all story indicators, appears dealer thought putting it in non local boat and a "Yankee" to boot would be best way to capitalize on profit. Small wonder their defense is vicious denial, personal qualification attacks.