- Report: #188706
Complaint Review: LaPaz Pools La Paz Pools Ltd. - Mesa Arizona
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LaPaz Pools La Paz Pools Ltd.
2242 W Southern Ave Mesa, 85202 Arizona, U.S.A.
Phone:
480-833-9500
Web:
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LaPaz Pools, La Paz Pools Ltd. Very Poor Quality of Work and Unable to Meet Promises Ripoff Mesa Arizona
It all began with a beautiful picture that was painted for us by the sales rep. We signed the contract and gave them the money down.
It was soon after that we started seeing issues. 1/2 a month would pass and things we're continuously falling behind schedule. On top of that I, the customer, would have to bring up issues related to the quality of work over and over again.
False promises were made and most still haven't been met. On a regular basis I must contact the business to inform them of problems and the amount of time it takes to get these issues addressed is unbelievable.
I have been so frustrated with this company that I have filed an official complaint with the BBB and am now in the process of filing something with the State of Arizona Registrar of Contractors.
Here is a list of problems I have had with this job:
1. Plumbing leaks at the beginning phase of construction.
2. Constant delays in the construction process.
3. Weeks after a job had been completed no one had come out to inspect the work even after I had complained about parts of the construction process, etc.
4. A promised anticipation schedule for job completion has never been provided. This was promised by the owner of the company (I have a written document).
5. The sales rep told me that equipment had been ordered but a week or so afterwards I called the construction coordinator and she advised me that it never had been.
6. The caprock on the waterfall was broken and it took several weeks for that to be replaced.
7. There were and are chuncks out of the acrylic deck.
8. The quality of work between the decking and the accent boulders is disgusting (I have pictures).
9. The grout job around the waterfall is falling out and the pool isn't even complete yet.
10. We have two different colored skimmer lids. I've been complaining about this for over a month now and they are still fighting me on this one.
From soon after the beginning, we have had a constant battle to get what we've been promised and strive for a certain level of quality to the work being done.
NEVER EVER go with La Paz Pools for a job. From our experience this company will make your pool building experience a life of hell.
Ian
Phoenix, Arizona
U.S.A.
It was soon after that we started seeing issues. 1/2 a month would pass and things we're continuously falling behind schedule. On top of that I, the customer, would have to bring up issues related to the quality of work over and over again.
False promises were made and most still haven't been met. On a regular basis I must contact the business to inform them of problems and the amount of time it takes to get these issues addressed is unbelievable.
I have been so frustrated with this company that I have filed an official complaint with the BBB and am now in the process of filing something with the State of Arizona Registrar of Contractors.
Here is a list of problems I have had with this job:
1. Plumbing leaks at the beginning phase of construction.
2. Constant delays in the construction process.
3. Weeks after a job had been completed no one had come out to inspect the work even after I had complained about parts of the construction process, etc.
4. A promised anticipation schedule for job completion has never been provided. This was promised by the owner of the company (I have a written document).
5. The sales rep told me that equipment had been ordered but a week or so afterwards I called the construction coordinator and she advised me that it never had been.
6. The caprock on the waterfall was broken and it took several weeks for that to be replaced.
7. There were and are chuncks out of the acrylic deck.
8. The quality of work between the decking and the accent boulders is disgusting (I have pictures).
9. The grout job around the waterfall is falling out and the pool isn't even complete yet.
10. We have two different colored skimmer lids. I've been complaining about this for over a month now and they are still fighting me on this one.
From soon after the beginning, we have had a constant battle to get what we've been promised and strive for a certain level of quality to the work being done.
NEVER EVER go with La Paz Pools for a job. From our experience this company will make your pool building experience a life of hell.
Ian
Phoenix, Arizona
U.S.A.
3 Updates & Rebuttals
Ian
Phoenix,Arizona,
U.S.A.
2nd Update
#2Author of original report
Mon, June 19, 2006
Walter (The Owner of La Paz) has done a very good job trying to address the issues related to this initial posting. From my main list I think there is only one item that has not been addressed and he assures me this will be taken care of. I can't say that I am completely satisfied with all of the repairs that have been made but I'm being told that I have a higher set of expectations when it comes to quality of work and the industry standard. The only thing I can continue to complain about is the fact that the contractors need to come out several times to attempt a single repair when it could possibly be resolved if someone from La Paz was there at the time of correction. I will post one final update upon completion of this project and possibly include a photo or two. The photo's I choose to post will be based off of the satisfaction I receive from this final product. Could be good and could be bad I leave that in the hands of La Paz. When you pay so much for something you should expect quality right?
Ian
Phoenix,Arizona,
U.S.A.
Update...
#3Author of original report
Fri, May 19, 2006
The pool finally started up May 8th. I created a punch list of things to be addressed and I can't believe I forgot a couple things... I won't post them here but I will update you on the final product / process once I'm done with all of this.
Lisa
Gold Canyon,Arizona,
U.S.A.
Rebuttal to "La Paz Pools"
#4Consumer Comment
Fri, May 19, 2006
I would like to comment on the "slam" of La Paz Pools. I have had a pool built by the same company and have nothing but POSITIVE things to say for that company. You have to realize that building a pool is a "construction project" and if you've ever had a home or some such similar project, you know that there can be delays and problems. You have to be patient and calm and talk to the contractor. Most problems I've found are caused by a lack of communication and patience. We had a new home built by Pulte; there were many problems, even at our one year anniversary. They took care of each and every one of them. But we had to be realistic and have patience...Rome wasn't built in a day. I have every confidence in Walter Frklich, who is the owner of La Paz Pools; he has been in business for over 20 years in Mesa and has a trememdous referral business. Instead of slamming his company, be kind, have some patience, expect some "bumps" along the road. You are fortunate to be able to afford the luxury of a swimming pool, a luxury many in this world cannot afford. Keep a positive attitude. I have no doubt the company will take care of all of your problems. Slamming a company will get you no where. I wish you well and sincerly hope you change your attitude, be happy, be patient, be kind, lessons we all learn as children. :)
