Tzintzuntzani
Fresno,#2General Comment
Sat, June 18, 2011
I've bought bodies, tremolos, necks and assembled them with no problem in the parts sent to me. Brian has treated me well and sent me some perfectly fit gear.
I don't know what to say about your situation, it sounds strange to me, since Brian sold me some great guitar parts. The Blue guitar on the right (Neck and Body) is the one I bought from Las Vegas Professional Guitar Parts, it's a great guitar, in fact it surpassed my Jackson and Kramer bolt on guitars .... then again I've been assembling guitars for over 21 years.
Las Vegas Guitars and Parts
Nevada,#3REBUTTAL Owner of company
Mon, November 30, 2009
Las Vegas Guitars and Parts
Nevada,#4REBUTTAL Owner of company
Mon, November 30, 2009
I offer a 100% satisfaction guarantee, you called me and asked for a replacement and we discussed the return. This long-winded complaint is also getting pretty colorful and creative... by the end of all of this I will have sunk the Titanic, and sold you a bad used car too! Instead of wasting your time why don't you take your butt to the post office, send the items back and get a refund like you could have done 6 weeks ago. I have always offered a refund if you send the item back, but your busy blogging and 6 weeks later I have a bible sized online complaint, and you still haven't simply sent back the item!?! I sold over 100 of these tremolos and your the only complaint... please view my 3000 positive feedbacks on eBay if you want the REAL STORY!!!
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=online_instruments&ftab=AllFeedback&sspagename=STRK:ME:UFS
Las Vegas Guitars and Parts
Nevada,#5REBUTTAL Owner of company
Mon, November 30, 2009
So when I politely try to evaluate the situation and request my return 6 weeks later this guys repsonse is shoddy product is shoddy product. Well a 100% satisfaction guarantee is also a 100% satisfaction guarantee and a $39.95 tremolo is a $39.95 tremolo too! A thief is also a thief and just because your pissed it took 10 days to receive the item doesn't mean you can take over 6 WEEKS to return it. Fn man-child here!
Las Vegas Guitars and Parts
Nevada,#6REBUTTAL Owner of company
Mon, November 30, 2009
Dude I took 10 days to get you an item via the internet... touche'... and you have had the item you were supposed to return now for over 6 weeks... gimme a break! You can send anything back to me for a 100% satisfaction guatanree and you chose to keep both items and bash me online instead of simply saying the item wasn't up to my standard (the $39.95 tremolo) and I'd like a return. This nonscense with all the online complaints is laughable at this point. What are you a 26 year old man still living with your grandmother! Send the item back for a refund and get on with your life buddy... please!
acey riot
United States of America#7Author of original report
Mon, November 30, 2009
i forgot a few things
brian said:
'i will send you photos of the product before i send it out to see if it meets your approval'
10 days after that call...no photos...no tracking number...nothing...
but then a package arrived...same issues with the part!
i didnt approve anything!!! i didnt give him permission to just SEND me a replacement part on good faith.
i expected something to make up for the thrown together mess i got, not another thrown together mess
perhaps its not brians fault the part was a peice of crap but he was SUPPOSED TO MAKE SURE I WAS OK WITH THE PARTS HE SENT ME BEFORE SENDING THEM. otherwise he could have just offered me my money back! and that is his fault!
the way i see it he sent me another pile of crap to add insult to injury, or he doesnt respect his non-ebay customers enough to follow through with instructions HE LAID OUT FOR HIMSELF! of course i could be wrong he could disrespect his ebay customers just the same but that is a matter of opinion im sure
again...no photos, no tracking number
i am NOT responsible for the mailing of a part that I DIDNT ASK HIM TO MAIL!
acey riot
United States of America#8Author of original report
Mon, November 30, 2009
it seems this is the fastest response i could get from the company...and they STILL didnt reply to ME!
heres what brian wrote to my girlfriend who i SHARE the ACCOUNT with:
Las Vegas Guitars and Parts
Nevada,#9REBUTTAL Owner of company
Sun, November 29, 2009
This is a complete pile of B.S. I can begin to cover every point in this bible sized complaint... but here's an overview...
Original part took about 10 business days to arrive. Customer (really fired up) wanted a replacement (tremolo cost $39.95) I do not believe this customer understood what he purchased and an original Ibanez Edge tremolo is about $200 retail cost... but none-the-less I have sold 100 of these $39.95 tremolos with this single complaint.
My Powersellers eBay feedback: 98.2% currently after x9 years of business
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=online_instruments&ftab=AllFeedback
The customer received the 2nd tremolo (without sending back the 1st one) a handful of days after requesting a replacement and I never heard anything more about it. I also NEVER received a return of the original tremolo, so the guy who was a victim of theft here was actually me. In good faith I sent a replacement!!!
I have a lot of business competition and since this customer doesn't state any contact information it is my belief that he is a compeditor that purchased the cheapest item he could find to harrass my business online. The fact that he also kept the original AND replacement parts probably means he resold both at a profit!
I am a Powerseller and I have been in continued business on eBay since 2001. My feedback reputation is a 9 year averaged 98.2%
If looking for great guitar parts, incredible prices and reviews from 1000's of happy customers please visit http://myworld.ebay.com/online_instruments