- Report: #532651
Complaint Review: Lead Research Group - Huntington Beach California
Reported By:
Anonymous -
Costa Mesa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lead Research Group
17011 Beach Blvd Suite 822 Huntington Beach, 92647 California, United States of America
Phone:
Web:
www.leadresearchgroup.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lead Research Group LRG, Hot Live Transfers I not only didn't get my leads when I was promised but when I was given the leads they were not what I ordered. Huntington Beach, California
my ex husband and I own a mortgage company and have about 15 sales agents. I was under the gun to find leads for my sales agents when I called Lead Research Group. The sales agent told me that my conversion ratio would be 25%. I was taken back with how confident he seemed that we would be able to close that many deals. I was also told by the sales agent that I would start getting my leads within 2 business days, well it took 3 weeks. When we did start calling on these leads we found that almost all of them were not interested and had no recollection of expressing any interest in lowering their mortgage payments. I would never work with Lead Research Group again. Biggest ripoff this year!!
1 Updates & Rebuttals
LRG Management
Huntington Beach,California,
United States of America
Lead Research Group Understands Your Issue - Let Us Help
#2REBUTTAL Owner of company
Wed, December 09, 2009
Thank you for taking the time to reach out to the community and make it known that you had a bad experience. I apologize that you may have had a sub-par delivery of service, and I would like to help remedy that immediately.
I would appreciate an online or offline contact from whomever posted this information. We take all complaints very seriously. I am not sure of the details of your specific case, but I would really like to know who the agent was so we can take internal action immediately.
If one of our agents was throwing out arbitrary numbers, we would like to know about it. Our sales & support team is monitored very closely for irregularities and I can assure you that this case does not sound like a normal situation when dealing with our company.
It is not unheard of for our clients to see 25% conversion ratio on several of our service offerings - sometimes even higher. However, depending on the specific product/service you discuss, I cannot form a factual basis for the claim's defense in any particular detail.
In addition, if you were to receive leads within 48 hours, and it ended up taking 3 weeks - that is incredibly poor showing on our part. Again, I would like a chance to determine which team member on our side caused the delay, how it may have occurred, and remedy this immediately.
As I stated before, we make every attempt to work with our clients to come to a resolution that works best for all parties involved. I certainly hope you exercised the proper channels by speaking with a manager at Lead Research Group prior to filing this report. If not, I encourage you to contact us and let us help come up with a better way to solving the issues in your specific case.
Please call our office at: 800-884-8371 and we will direct you to the proper customer service manager.
