- Report: #68504
Complaint Review: Les Schwab Tires - Hillsboro Oregon
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Author Not Confirmed
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Les Schwab Tires
22235 NW Imbrie Dr Hillsboro, 97124 Oregon, U.S.A.
Phone:
503-844-4843
Web:
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Les Schwab Tires ripoff Schab forced me to buy their tires Hillsboro Oregon
I went to Les Schwab to get my front brakes done. They quoted me $175.00 for the job. I also wanted the front end aligned, that was quoted at $48.00. I got a call later in the day that the front rotors needed replacement, another $100.00. Then the back brakes were bad too. The total now was $550.00. The next call was for tires, all my tires were bad and they recommended replacement. I told them I was out of money since I was only counting on spending $175.00 and now it was up to $550.00, I told them to get me a quote and I would decide where to go for tires later.
They called back about an hour later and said that I would be buying tires from them today and if I didn't they would not release my car to me. I have AAA so I could of had it towed somewhere else, but they said it was unsafe and would not allow it to leave. My total bill was $938.00, I not saying the repairs weren't needed but it should have been my decision where the work was to be done and they knew from the beginning the tires were bad but I wasn't told until all the other work was done. I was forced into a corner and will never trust Les Schwab again, these types of shady business practices need to stop.
Frank
Beaverton, Oregon
U.S.A.
They called back about an hour later and said that I would be buying tires from them today and if I didn't they would not release my car to me. I have AAA so I could of had it towed somewhere else, but they said it was unsafe and would not allow it to leave. My total bill was $938.00, I not saying the repairs weren't needed but it should have been my decision where the work was to be done and they knew from the beginning the tires were bad but I wasn't told until all the other work was done. I was forced into a corner and will never trust Les Schwab again, these types of shady business practices need to stop.
Frank
Beaverton, Oregon
U.S.A.
3 Updates & Rebuttals
Wendell
Grand Ronde,Oregon,
U.S.A.
Unfortunate Incident but, you must sign a release
#2Consumer Comment
Fri, July 09, 2004
According to a friend (of many years) that works for LS, he says that if a safety problem exists on a motor vehicle that they have started working on, they have to fix it or... The vehicle can be towed from their view but, you must sign a release that says that you know if you operate the vehicle, they are not held accountable for damages or injury or death caused by you operating the vehicle in such condition. If you insist on driving the vehicle from their lot, they have to give you your keys. In most states they are also required to call the police and inform them of the situation, much like the obligation to report a drunk driver. You are free to do what you want. They are obligated by law to follow such laws.
John
Marysville,Washington,
U.S.A.
its true, they say its legal cover your a**
#3UPDATE EX-employee responds
Tue, May 04, 2004
i worked there for many years and the company does this because they say its legal cover your a**. at the same time if they are comfortable with you as an employee they make jokes about boosting sales, they try to require every vehicle coming in to get a quote for something especially shocks, i was told even a brand new car off the lot NEEDS our shocks because of the warranty. i work for many different stores and they are all the same, conform to there ways or loose your job
Nicole
Madison,Georgia,
U.S.A.
How old are you, Frank?
#4Consumer Comment
Fri, October 10, 2003
The garage refused to give you your vehicle back unless you bought tires from them?!?! So? You couldn't have called the police? I hardly believe someone who is old enough to drive could not stand up for their rights as a consumer. Do you have state inspections in Oregon? Would they refuse to put an inspection sticker on it b/c your tires were bald? Something is missing from this story. Is there more to this, Frank? Come on...you can tell us.
