- Report: #796730
Complaint Review: Letine - Shenzhen Internet
Reported By:
anonymous -
Springdale, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Letine
A1818,Baohua Building, Huaqiang Road, Shenzhen, CH Shenzhen, Internet, United States of America
Phone:
0086-755-83742723
Web:
www.letine.com/english/contacts.html
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Letine Shenzhen Lianxintai Technology Co., ltd Guarantee or Ignored. Home page icons non functioning. Emails Ignored Shenzhen, Internet
I purchased a new Letine NG41 motherboard package.
This new motherboard was shipped without any printed installation Manuel. There was a Chinese language pamphlet.
I contacted Letine via e-mail asking about additional English language documentation. I never received a answer.
I went to the support section of Letine's home page but there is neither any real support information or ANY down loadable files or documents. From a practical perspective Letine's Home Page consists of empty icons.
I am experienced in installing motherboards, etc. When the wires connecting the case were connected the motherboard began a rapid series of "on-off' functions and then went "dead". No further motherboard activity could be initiated. I believe the BIOS failed.
Letine's home page clearly states that the motherboard has a 13 month warranty.
I emailed, giving details and asked for a replacement motherboard. I never received a reply. I then drafted the
assistance of "Smart Computing Magazine" who contacted Letine. Letine has not responded to either Smart Computing or myself.
Based on this experience I don't feel that Letine products and support are of a satisfactory standard for the English speaking market and therefore I am advising others based on my experience to avoid Letine products.
My request for a replacement is not a unreasonable request.
This new motherboard was shipped without any printed installation Manuel. There was a Chinese language pamphlet.
I contacted Letine via e-mail asking about additional English language documentation. I never received a answer.
I went to the support section of Letine's home page but there is neither any real support information or ANY down loadable files or documents. From a practical perspective Letine's Home Page consists of empty icons.
I am experienced in installing motherboards, etc. When the wires connecting the case were connected the motherboard began a rapid series of "on-off' functions and then went "dead". No further motherboard activity could be initiated. I believe the BIOS failed.
Letine's home page clearly states that the motherboard has a 13 month warranty.
I emailed, giving details and asked for a replacement motherboard. I never received a reply. I then drafted the
assistance of "Smart Computing Magazine" who contacted Letine. Letine has not responded to either Smart Computing or myself.
Based on this experience I don't feel that Letine products and support are of a satisfactory standard for the English speaking market and therefore I am advising others based on my experience to avoid Letine products.
My request for a replacement is not a unreasonable request.
