- Report: #1382825
Complaint Review: Letoile skin cream - Internet
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Author Confirmed
Why?
Letoile skin cream
Internet, USA
Phone:
18889300942
Web:
Categories:
Business Rating:
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Letoile skin cream A Facebook ad states Letoile is a skin cream by Johanna GainesPhone 18889300942 Claims ski. Cream is by Johanna Gaines. You can receive a free trial for 3.95 shipping and handling. My card was charged 1.98 for a safe handling fee and 4.95 for shipping. When I contacted customer service to cancel I was told that if I wanted to keep the cream I would need to pay 9.99. also the second call the lady quoted my 98 dollars for the product! Internet
A Facebook ad stating a free trial for a skin cream from Johanna Gaines that you can get for only 3.95 shipping. After my online order my card was charged 1.98 and a second charge for 4.95. I promptly emailed Letoile and requested cancellation the same day. 2 days later I receive an email stating it was cancelled but if I wanted to keep the product I would be charged 9.99. I called customer service immediately to state my problem. The service agent on the line told me the 1.98 was the safe handling fee and the 4.95 was the shipping. When I explained the web site said only 3.95 shipping and there was no verbage for additional charges she went on to say "what's your problem you already cancelled" and " you cancelled so you won't be charged 98.00 for the product." When I mentioned not reading anything about 98.00 she talked over me telling me it's cancelled. I requested a refund and she told me it shipped which I never received a tracking number. She gave me a confirmation code.
