- Report: #1261156
Complaint Review: lightinthebox - Internet
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Author Not Confirmed
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lightinthebox
Internet, USA
Web:
www.lightinthebox.com
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lightinthebox Lightinthebox does not honor their refund policy Internet
I ordered a dress for my mother's birthday. She was going to wear it to my wedding in the near future. I ordered the appropriate size and it came in a reasonable amount of time.
When the dress arrived it did not fit. The bust area was way off, the cape around the back did not look as described, and the size was way too small for what I ordered.
Now if you look at the refund/return policy from lightinthebox, it looks good. However, I went back and forth and escalated with the company to try and get them to give me the information to ship the dress back and get a refund. They demanded pictures, which is worthless unless someone is wearing the dress. A customer service supervisor said that I need to still send pictures in, and that I should have them with someone wearing the dress. I am not about to send pictures of my family into some random CS office.
She also said that the best she can do is give me 70% if it didn't have some major glaring defect in the dress. I have never had a company give me that hard of a time trying to return anything. And I'm a Comcast customer for pity's sake.
We ended up having to buy a completely different dress at Macy's where at least they'll take returns if their product is defective. I now have to go through other parties to dispute this order.
Unless you are 100% sure of what you are getting and you trust that the company will actually deliver the requested product, do not go anywhere near this website.
As a minor inconvenience, they do ship right from China, so your order may also take a good while to get there.
