Complaint Review: Linda's Camera World - Las Vegas Nevada

And unfortunately you are stuck with the shipping charges unless you cave into extortion. Reading Melinda's responses shows she has not even the slightest concept of customer service. She stated "I can provide a list of over 100 people in the last 3 years that we have been refunded for this reason. " as if it were a GOOD thing. So 100 people got malfunctioning merchandise from her and had to return it for manufacturers warranty work. Not a good record at all. Arguing with someone this clueless is a waste of time. You, however, have done the two things that may save someone else the hassle of dealing with her, i.e. posting negative feedback on Ebay and posting here. Her offer "Remove the feedback, and provide a tracking number of shipment to SVP, and I will issue you a 1 time service credit to cover the cost of sending the item to them." is pretty much extortion but your choice is probably limited to eating the charge or falsifying your feedback. I think I would, as a matter of principle, leave the negative feedback and eat the shipping charges, but it's your money and your choice.

My wife's NEW account bought the GPS. She bought it for me for a gift. I paid for it with MY paypal account. I have a different account on Ebay since 2002. My WIFE is a new ebayer. I handled the dispute since I maid the payment on my paypal. My wife doesn't have Paypal. You can check out MY 100% positive rating with comments on ebay. My name is loanceo. The other employee "Carrie" sent some very rude emails when we complained, and threatened us with "negative feedback warning the ebay community about us". I have forwarded this extortion threat to ebay as well. As far at their 100% guarantee, I have yet to receive an offer of refund on my second shipping charge of $19 unless it is contingent upon my removal of the negative report first. This is not an honest attempt at satisfying the customer, but a crude attempt to cover one's own a*s. I still have the airbill from UPS in my car at home. However I am on vacation. Being the person who takes the high road and being honest, I will provide the airbill # upon my return on the 27th and see what happens. As I said many times, I will append my notes once I am made whole. I'm not optimistic. This is the worst kind of vindictive, dishonest seller that I have ever encountered either on ebay or anywhere else other than possibly a street vendor selling watches in NY city. What kind of seller has strings attached to a brand new item that doesn't work? Has anyone else ever heard of such a practice? You can give all the lip service to 100% satisfaction all you want. Until you step up and make an offer without strings, it is just a bunch of hot air. I've owned my own business and have been in financial services for 20+ years and have NEVER had anyone file a formal complaint against me. I cannot understand how some CSR has the gaul to whine and complain about a negative rating when it is their product which failed, and cost the customer additional capital to get it right. What customer would not complain about that? How about a timely response and an honest effort to get the customer's situation right without complaint, exuses or attacks for once? These guys are just lowlife's that don't get it.

Reason 1- If the buyer is telling the truth, how come he wont identify his username on ebay, or his full name? Its because he is a scammer, and a joke and trying to harm our good name with liable remarks. If you a real buyer, a real person, a real customer, tell us all who you are. Reason 2- The follow up from the buyer doesn't include any complaint, its just a rant from an anonymous liar who identified my company but wont identify himself, and the Rip-off report never verified his identity or the legitimacy (or existence) of a complaint. The Rip-off report is a hate website, with no substance, and lets people post anonymous rants. Lame. THE FACTS: Any item received non-functioning in the first 30 days, that has to be returned to the manufacturer under warranty, and at the buyers request, we will always offer to issue a service credit to reimburse the buyer for having to send an item back. I can provide a list of over 100 people in the last 3 years that we have been refunded for this reason. The buyer gave me less then 24 hours from the time he informed me of an issue, to posting negative feedback on ebay is not how sellers and buyers work together. Since the account that ordered has only been a member for a week, its pretty clear he doesn't understand ebay etiquette. Contact numbers for SVP: For technical support and questions, please send an email to: [email protected] You may also call SVP US office at 510-770-8982 ask for Mr, Tom. Business hours : 9:00 am ~ 6:00 p.m. Monday through Friday PST. Phone call prices are normal long distance rate, email replies may take up to 5 working days.

This seems to be a simple matter. At the TOP of your store listing you say 100% Satisfaction Guaranteed! So you should pay for the shipping back to you and supply an identical unit (but working) to the buyer. Down at the bottom of the listing you do say Lindas Camera World DOES NOT accept returns for identical item replacement, auction items received damaged or non-functional MUST be returned under warranty. But the 100% Satisfaction Guaranteed! is more prominent and therefore supersedes the non-guarantee in the small type. You should replace your 100% Satisfaction Guaranteed! text with something like Much of the junk we sell doesn't work. When asked we will refund your shipping cost to return the unit to the manufacturer for service. In other words, you were dumb enough to buy from us, now it's your problem. That should remove any confusion.

This is why the rip off report is a sham. Its a forum only designed to spread hate (read buyers statement, it disrespects authority and shows they have no respect for anyone, even themselves.). This buyer even claims in writing: '...I have 100% positive responses on ebay over several years...' But the account that made the purchase has only been a member for 1 week, and his feedback percent is (-1) or 0%. If you have 100% feedback for many years, identify yourself. You dont, so you cant. Your a FRAUD. THE FACTS: Any item received non-functioning in the first 30 days, that has to be returned to the manufacturer under warranty, and at the buyers request, we will always offer to issue a service credit to reimburse the buyer for having to send an item back. I can provide a list of over 100 people in the last 3 years that we have been refunded for this reason. The buyer gave me less then 24 hours from the time he informed me of an issue, to posting negative feedback on ebay is not how sellers and buyers work together. Since the account that ordered has only been a member for a week, its pretty clear he doesn't understand ebay etiquette. I offer this buyer the same offer. Remove the feedback, and provide a tracking number of shipment to SVP, and I will issue you a 1 time service credit to cover the cost of sending the item to them. If the buyer is telling the truth, how come he wont identify his username on ebay, or his full name? Its because he is a scammer, and a joke. Here is my contact info, and SVPs in case you want to work this out. [email protected] Contact numbers for SVP: For technical support and questions, please send an email to: [email protected] You may also call SVP US office at 510-770-8982 ask for Mr, Tom. Business hours : 9:00 am ~ 6:00 p.m. Monday through Friday PST. Phone call prices are normal long distance rate, email replies may take up to 5 working days.