- Report: #1312025
Complaint Review: Linebarger Goggan Blair & Sampson LLP - Nationwide
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Author Not Confirmed
Why?
Linebarger Goggan Blair & Sampson LLP
Nationwide, USA
Phone:
877-258-5261
Web:
Www.ftetolls.com, Www.lgbs.com
Categories:
Business Rating:
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Linebarger Goggan Blair & Sampson LLP Double Charges and Customer Service Sucks Texas
I call the number provided by FDOT for Linebarger Goggan Blair & Sampson, LLP collection agency. The first phone call started with me verifying the amount due for toll violations with several representatives who for one reason or the other could not explain to me how and what the $341.98 of accumulated charges applied. while speaking rep disconnected the call..no return call. I spent a total of three hours experiencing several disconnection. The next series of calls I ask if I made a payment how to you validate it to make an adjustment if an error; Jamecia answer:
I'm telling you what I can see and I don't know how you want me to answer your questions. I asked; If i over pay your company do you give a remburstment, Rep Jamecia said I don't know what you want me to tell you but that's the amount you gotta pay. I asked to speak to a supervisor or his or her boss or name..she informed me you not going to get that information but I can transfer you to leave a message. I was so frustrated after speaking with this person i was very scared to make a payment. People trust your first instincts.
I called several other times with no break down for the charges and was told I'm not going to read all these dates to you, will send you the information by mail, yes Jamecia again. Now the drama becomes alive again I called back and spoke to Jennifer who took my credit card information by phone authorized to charge $341.98 at 5:11 pm EST. During this transaction I wanted a confirmation email at which time I provided my email address and in mid-sentence call disconnected. Call again the 877- 258-5261 another rep answers I asked for an email confirmation and then she wanted to transfer me to Jamecia I said that girl and I to not get alone. Rep said Jennifer is busy so she will send the email showing I paid.
Minutes later my credit card was double charge $341.98 ×2. Call my bank, call the company and at 5pm close. This company shows an A+ on their website for BBB, this is a joke. Every situation is not the same but all roads leading to how LGBS conduct business equals the same results of dissatisfaction and fraudulent charges. Yes FDOT puts customers at risk for being Victims using this agency. I want my $341.98 back, I don't care if the company prides on charging and no customer service skills all I know is I'm not going to rest until I get my funds return ASAP. If it's so isolated on my funds being returned I am going viral someone will hear and help me.
