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date Wed, Sep 15, 2010 at 2:12 PM subject [OrderHelp] Fwd: Stone Temple Pilot Fan Club Coupon [Incident: 100915-000769]

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Subject [OrderHelp] Fwd: Stone Temple Pilot Fan Club Coupon

Discussion Thread  Response (Stephanie) 09/15/2010 05:12 PM Hello,

Thank you for choosing Live Nation Merchandise. I do apologize but fan clubs do more than just give you the option to purchase tickets. I spoke with my manager and he stated that fan club membership are non refund able and we do apologize.

If you have any further questions or concerns, feel free to contact us.

Sincerely,

Stephanie Live Nation Merchandise Customer Service http://www.store.livenation.com/ Toll Free (US): 800.767.7160 International: 001-434-244-7300  Customer 09/15/2010 05:00 PM The membership did not deliver what I expected. I wanted to be able to purchase concert tickets right at ten am when they went on sale. After I purchased the membership, the opportunity to purchase the tickets was not presented. This is why I purchased the membership and it did not fulfill that need. Please acknowledge this message and let me know whether you intend to refund the charge considering the circumstances. Thank you,

On Wed, Sep 15, 2010 at 1:46 PM, Order Help wrote: >  Response (Stephanie) 09/15/2010 04:46 PM Hello,

Thank you for choosing Live Nation Merchandise. Unfortunately Fan Club memberships are nonrefundable per the terms and condition you agreed to upon purchasing your fan club membership. Our apologies for any inconveniences

If you have any further questions or concerns, feel free to contact us.

Sincerely,

Stephanie Live Nation Merchandise Customer Service http://www.store.livenation.com/ Toll Free (US): 800.767.7160 International: 001-434-244-7300  Customer 09/15/2010 02:25 PM Please cancel and refund this membership so I do not have to charge it back through the card issuer. Please acknowledge receipt of this message.

Thank you,

---------- Forwarded message ---------- From: Date: Wed, Sep 15, 2010 at 10:05 AM Subject: Stone Temple Pilot Fan Club Coupon To:

Dear,

Thank you for your recent order for a Membership Subscription to the Official Stone Temple Pilots Fan Club (STTFNC09). As part of your membership, you receive an online merchandise coupon valued at $30 (USD) off your total purchase from the official Stone Temple Pilots Online Store. This coupon is good only on purchases from the official Stone Temple Pilots Online Store at: http://stonetemplepilots.fanfire.com

The coupon may not be used for phone orders and will expire one year from date of receipt. Only one coupon per membership purchased. Coupons may not be combined and cannot be used to pay shipping & handling or tax and there is a limit of one coupon per order. Any unused coupons will be forfeited. This coupon is for select merchandise only and may not be used to purchase tickets, fan club memberships/renewals, audio and video products, and specialty products via third party affiliations. Coupons are non-transferable. No cash value.

Below is your coupon code. When you are ready to checkout of the store please be sure to enter this code in the Coupon Code entry field to receive your discount.

Coupon Code: NSWNIDHZYCJMQOUI

Thank You, Official Stone Temple Pilots Fan Club

Please do not respond to this e-mail. If you have any questions, please submit here:

----------------- Order: 4190336 Order Date: Sep 15, 2010

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