Jim
Orlando,#2Consumer Comment
Fri, December 30, 2011
If your husband is the only one on the account and it is not current or they don't think its current as per their records then they won't talk to you because they don't have a clue as to who you are. If there is an excellent payment record then there should be no problem explaining this to them. However, if your payment record is typical of a subprime borrower then you will have a more difficult time reaching a supervisor. I would advise you send that payment but via registered letter return receipt requested so you get that part over with and include a one page note explaining you are handling matters for your deployed husband.