- Report: #574404
Complaint Review: Local Biz USA.COM - Rutherford New Jersey
Reported By:
Managing Partner -
, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Local Biz USA.COM
1 Orient Way, Suite F 336 Rutherford, 07070-2524 New Jersey, United States of America
Phone:
1-800-626-9515
Web:
localbizusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Local Biz USA.COM Localbiz.com Misled employee and opened unauthroized account. Rutherford, New Jersey
Noticed billing by ESBI (third party billing service with its own rip-off issues) through Quest regular monthly statement. When services and charges were challenged by our AUTHORIZED company representative to QWEST, they begged off any responsibility and reminded that there is a contract so pay up. Called Local Biz USA.com and they informed that services were initiated (erroneously) January 2010 and would credit account for January and February billing. Further investigation revealed that services commenced October 2009. First Customer Service disconnected when a supervisor was requested to discuss the matter. After contacting a midlevel supervisor, all charges from inception are to be credited - that is they intend to credit all charges and close account. Will report in March if no so completed as suggested.
1 Updates & Rebuttals
Anonymous
Littleton,Colorado,
U.S.A.
Friendly Advice
#2UPDATE Employee
Tue, March 02, 2010
Typically at Qwest, a supervisor has no more power than a entry level rep, sometimes less power when it comes to adjusting unauthorized charges. Most front line reps also have 10+ years of experience while management has usually around 5-10. Im sure calling in with a positive attitude and asking for it adjusted, it would get adjusted off the bill in less than 5 minutes. The bills that become a problem is when people call in thinking the 10+ year experienced reps have no authority so they have to call on their 5+- year experienced management person. Management is trained to be stern and resolve the call with or without credit and drop the line.
I've learned: If the rep says "uhm..." 3 times within 2 minutes, I'm hanging up. If the rep puts me on hold for something easy to answer..I hang up. I will rather keep calling in to get a good front line rep than a manager any day.
Personally I don't like my account covered in cap-lock notes stating "CUSTOMER YELLING/PROFANITY/ ADJSTD/ NOT SURE WHY WOULDNT ALLOW REP TO ADJUST/ MNGR ESCALATION CLSD"
In this case a front line rep is ALWAYS the better option for a quick resolve.
