Lucas
Phoenix,#2REBUTTAL Owner of company
Tue, December 30, 2008
Maskedcucumber wrote a very detailed account of what happened but failed to add what makes Lucas Lawn Care not at fault. We hade provided many other services for her over 17 months or so. None of witch she complained about. One she raved about and was very happy after the work was complete. I gave her an est. over the phone for the winter lawn. I did not look at the grass at that time, I had been to her house several other times on other jobs so I didn't need to look at how much grass she had (900sq ft or so). I told her what the general process to put in a winter lawn was and that it was the same as the golf courses process. Dethatch, scalp, seed, set timer (water being the most inportant part). My crew did the job, no dethatch because the lawn was very thin and half dead in places and bare dirt in others. Scalping was done. Seeding was done and extra seed was given to them to put down 1 week later per my instructions. 1 week later she called and I stopped by to look at yard and timer. Timer was all wrong not nearly enough water (she had changed it) So I said more seed would be needed and I gave more seed to her and added minutes and start times to the timer. 1 week later she called again and I stopped by again.....grass still not thick. Water was OFF they had a valve broken and a repair man was going to fix it. Again water problem. This is when I said on Wed. or Mon. the next week I would have a crew over to redo the whole job and put soil on top because the customer was saing over and over soil was the problem, when in all rality the water was the problem. The soil was not included in the original est. She had some soil at here house and I said if I can get more in time, (2 bags) then I would have the crew bring it with them for no charge. [For Free] That wed. we were short staffed and only the scheduled jobs could be done not any extra jobs [for free] could be squeezed in. But that Mon. we had a great opeaning and the crew would be by. That is when I said for her to get the soil (2 bags) because I was going on a family vacation and if anything went wrong I wanted to make sure the soil was on site. Even if I had died on that trip the crew would have showed up, the schedule was done and out to the opening manager and all notes and map were made. Maskedcucumber called over the weekend and cancled the visit, not me and she never asked for her money back. If you go to lucaslawnandyard.com you will see some of this years green and thick winter lawns that we put in for other people. Lastly for all those that put in winter grass..... WATER, WATER, WATER we do live in a desert. I know that Lucas Lawn Care did everything possible to help fix the broblem, extra free seed, extra setting of the timer two times, ever an extra visit to redo the whole job, but she canceled that scheduled visit not me.
Lucas
Phoenix,#3REBUTTAL Owner of company
Tue, December 30, 2008
Maskedcucumber wrote a very detailed account of what happened but failed to add what makes Lucas Lawn Care not at fault. We hade provided many other services for her over 17 months or so. None of witch she complained about. One she raved about and was very happy after the work was complete. I gave her an est. over the phone for the winter lawn. I did not look at the grass at that time, I had been to her house several other times on other jobs so I didn't need to look at how much grass she had (900sq ft or so). I told her what the general process to put in a winter lawn was and that it was the same as the golf courses process. Dethatch, scalp, seed, set timer (water being the most inportant part). My crew did the job, no dethatch because the lawn was very thin and half dead in places and bare dirt in others. Scalping was done. Seeding was done and extra seed was given to them to put down 1 week later per my instructions. 1 week later she called and I stopped by to look at yard and timer. Timer was all wrong not nearly enough water (she had changed it) So I said more seed would be needed and I gave more seed to her and added minutes and start times to the timer. 1 week later she called again and I stopped by again.....grass still not thick. Water was OFF they had a valve broken and a repair man was going to fix it. Again water problem. This is when I said on Wed. or Mon. the next week I would have a crew over to redo the whole job and put soil on top because the customer was saing over and over soil was the problem, when in all rality the water was the problem. The soil was not included in the original est. She had some soil at here house and I said if I can get more in time, (2 bags) then I would have the crew bring it with them for no charge. [For Free] That wed. we were short staffed and only the scheduled jobs could be done not any extra jobs [for free] could be squeezed in. But that Mon. we had a great opeaning and the crew would be by. That is when I said for her to get the soil (2 bags) because I was going on a family vacation and if anything went wrong I wanted to make sure the soil was on site. Even if I had died on that trip the crew would have showed up, the schedule was done and out to the opening manager and all notes and map were made. Maskedcucumber called over the weekend and cancled the visit, not me and she never asked for her money back. If you go to lucaslawnandyard.com you will see some of this years green and thick winter lawns that we put in for other people. Lastly for all those that put in winter grass..... WATER, WATER, WATER we do live in a desert. I know that Lucas Lawn Care did everything possible to help fix the broblem, extra free seed, extra setting of the timer two times, ever an extra visit to redo the whole job, but she canceled that scheduled visit not me.
Lucas
Phoenix,#4REBUTTAL Owner of company
Tue, December 30, 2008
Maskedcucumber wrote a very detailed account of what happened but failed to add what makes Lucas Lawn Care not at fault. We hade provided many other services for her over 17 months or so. None of witch she complained about. One she raved about and was very happy after the work was complete. I gave her an est. over the phone for the winter lawn. I did not look at the grass at that time, I had been to her house several other times on other jobs so I didn't need to look at how much grass she had (900sq ft or so). I told her what the general process to put in a winter lawn was and that it was the same as the golf courses process. Dethatch, scalp, seed, set timer (water being the most inportant part). My crew did the job, no dethatch because the lawn was very thin and half dead in places and bare dirt in others. Scalping was done. Seeding was done and extra seed was given to them to put down 1 week later per my instructions. 1 week later she called and I stopped by to look at yard and timer. Timer was all wrong not nearly enough water (she had changed it) So I said more seed would be needed and I gave more seed to her and added minutes and start times to the timer. 1 week later she called again and I stopped by again.....grass still not thick. Water was OFF they had a valve broken and a repair man was going to fix it. Again water problem. This is when I said on Wed. or Mon. the next week I would have a crew over to redo the whole job and put soil on top because the customer was saing over and over soil was the problem, when in all rality the water was the problem. The soil was not included in the original est. She had some soil at here house and I said if I can get more in time, (2 bags) then I would have the crew bring it with them for no charge. [For Free] That wed. we were short staffed and only the scheduled jobs could be done not any extra jobs [for free] could be squeezed in. But that Mon. we had a great opeaning and the crew would be by. That is when I said for her to get the soil (2 bags) because I was going on a family vacation and if anything went wrong I wanted to make sure the soil was on site. Even if I had died on that trip the crew would have showed up, the schedule was done and out to the opening manager and all notes and map were made. Maskedcucumber called over the weekend and cancled the visit, not me and she never asked for her money back. If you go to lucaslawnandyard.com you will see some of this years green and thick winter lawns that we put in for other people. Lastly for all those that put in winter grass..... WATER, WATER, WATER we do live in a desert. I know that Lucas Lawn Care did everything possible to help fix the broblem, extra free seed, extra setting of the timer two times, ever an extra visit to redo the whole job, but she canceled that scheduled visit not me.
Lucas
Phoenix,#5REBUTTAL Owner of company
Tue, December 30, 2008
Maskedcucumber wrote a very detailed account of what happened but failed to add what makes Lucas Lawn Care not at fault. We hade provided many other services for her over 17 months or so. None of witch she complained about. One she raved about and was very happy after the work was complete. I gave her an est. over the phone for the winter lawn. I did not look at the grass at that time, I had been to her house several other times on other jobs so I didn't need to look at how much grass she had (900sq ft or so). I told her what the general process to put in a winter lawn was and that it was the same as the golf courses process. Dethatch, scalp, seed, set timer (water being the most inportant part). My crew did the job, no dethatch because the lawn was very thin and half dead in places and bare dirt in others. Scalping was done. Seeding was done and extra seed was given to them to put down 1 week later per my instructions. 1 week later she called and I stopped by to look at yard and timer. Timer was all wrong not nearly enough water (she had changed it) So I said more seed would be needed and I gave more seed to her and added minutes and start times to the timer. 1 week later she called again and I stopped by again.....grass still not thick. Water was OFF they had a valve broken and a repair man was going to fix it. Again water problem. This is when I said on Wed. or Mon. the next week I would have a crew over to redo the whole job and put soil on top because the customer was saing over and over soil was the problem, when in all rality the water was the problem. The soil was not included in the original est. She had some soil at here house and I said if I can get more in time, (2 bags) then I would have the crew bring it with them for no charge. [For Free] That wed. we were short staffed and only the scheduled jobs could be done not any extra jobs [for free] could be squeezed in. But that Mon. we had a great opeaning and the crew would be by. That is when I said for her to get the soil (2 bags) because I was going on a family vacation and if anything went wrong I wanted to make sure the soil was on site. Even if I had died on that trip the crew would have showed up, the schedule was done and out to the opening manager and all notes and map were made. Maskedcucumber called over the weekend and cancled the visit, not me and she never asked for her money back. If you go to lucaslawnandyard.com you will see some of this years green and thick winter lawns that we put in for other people. Lastly for all those that put in winter grass..... WATER, WATER, WATER we do live in a desert. I know that Lucas Lawn Care did everything possible to help fix the broblem, extra free seed, extra setting of the timer two times, ever an extra visit to redo the whole job, but she canceled that scheduled visit not me.