Lwilkerson
Raleigh,#2Author of original report
Mon, May 18, 2009
After filing complaints with the Police Dept, U.S. Postmasters in both my state and the state for MK Supplements, the BBB, and after my 2nd fraud charge investigation by my credit card company, the credit card company finally credited the amount on my card. The original fraudulent charge was made by MK Supplements on 2/6/2009. The 'customer service' for this company is non existent, as their numbers lead the customer to a dead end; and they have never responded to any of my phone messages or email. I am confident, that had I not invoked the various avenues available to the consumers (such as RipOff.Com), this company had no intention whatsoever of addressing this fraudulent charge on my account. After they were first contacted by my credit card company in April, they made an attempt to cover up this illegal charge by immediately sending me a package of supplements (that I never ordered). Their response to the company was that they would not refund, as I had received the product (I received the product only after their response to the credit card company.). It was only after my 2nd investigation request (along with a police report, BBB report, etc.), did the card company reinvestigate and credit my card. HOWEVER, I received a letter from MK Supplements 2 days ago, which was signed by "Anna L., Executive Operations". Anna asked that I "remove your comment on the rip off report" or include that I was refunded by the company prior to my report (please see the above paragraph). "Anna L." adds that "statements for the purpose of humiliating...or slander is unacceptable." Note: This letter was actually signed "Anna L." (A professional letter would not by signed with only an initial for the last name. In addition, the letter was cc'd to "Legal". This scare tactic is not successful.) Incidentally, both the Police Dept. and the U.S. Post Master have stated that the package from the company (with 6 stamps and no postage metering) was suspect. Both are currently investigating. Apparently, this company, who charged my credit card for a product that I never ordered, who never responded to any of my own attempts to resolve the matter, and who went as far as sending the product in order to cover up this illegal charge, feels like this is a matter of slander. My legal education teaches my that slander has to be an intended lie. I never sought MK Supplements out; I never ordered their product; I never gave them my address, credit card number or phone number. Yet they seem to feel that I have harmed them. And I would welcome the members of RipOff.Com to correct me on this one if I'm wrong, but I believe there is a legal right to post such matters on RipOff.Com. If this were not so, I'm pretty sure the site would have been shut down by now. My original impression of MK Supplements still stands and has been re-enforced by my latest correspondence from "Anna L." This is not a reputable business. As stated in my original post, similar problems with MK Supplements should be pursued by all avenues possible: credit card company, police, US Mail Post Master, BBB and apparently, RipOff.Com. Thank you RipOff
Lorrie
San Francisco,#3Consumer Comment
Thu, May 14, 2009
I received the same package from MK Sales and returned it - never heard of them - never ordered it - I dont know how they got my credit card number. I called my credit card immediately and made them reverse the charge. It is under investigation. On 5/11/09 I received another package from them and returned it. I notified my credit card company again and said not to honor the charge. I never received any information on how to contact them when I looked them up - This report showed up when I searched again. Thank you for letting me know it happened to you - I wonder how many more people have experienced this.
Lorrie
San Francisco,#4Consumer Comment
Thu, May 14, 2009
I received the same package from MK Sales and returned it - never heard of them - never ordered it - I dont know how they got my credit card number. I called my credit card immediately and made them reverse the charge. It is under investigation. On 5/11/09 I received another package from them and returned it. I notified my credit card company again and said not to honor the charge. I never received any information on how to contact them when I looked them up - This report showed up when I searched again. Thank you for letting me know it happened to you - I wonder how many more people have experienced this.
Lorrie
San Francisco,#5Consumer Comment
Thu, May 14, 2009
I received the same package from MK Sales and returned it - never heard of them - never ordered it - I dont know how they got my credit card number. I called my credit card immediately and made them reverse the charge. It is under investigation. On 5/11/09 I received another package from them and returned it. I notified my credit card company again and said not to honor the charge. I never received any information on how to contact them when I looked them up - This report showed up when I searched again. Thank you for letting me know it happened to you - I wonder how many more people have experienced this.
Lorrie
San Francisco,#6Consumer Comment
Thu, May 14, 2009
I received the same package from MK Sales and returned it - never heard of them - never ordered it - I dont know how they got my credit card number. I called my credit card immediately and made them reverse the charge. It is under investigation. On 5/11/09 I received another package from them and returned it. I notified my credit card company again and said not to honor the charge. I never received any information on how to contact them when I looked them up - This report showed up when I searched again. Thank you for letting me know it happened to you - I wonder how many more people have experienced this.