Complaint Review: MAC HAIK FORD & NASTC TRAINING - GEORGETOWN Texas

I at one time sold cars for a living. I remember a salesman told me one time the following. If you get your customer to like you, you can take more of their money. Later I found what he said was VERY TRUE! I got a guy to like me so much I was able to sell him a Nissan car and put a $3362.14 pay voucher in my pocket. Two hours and WHAM! $3362.14 went into my pocket. Want me to post a picture of the pay voucher? Car buyers are like girl friends, the guy said. If they like you, You can stick it in much deeper and they will NOT complain about it. They even go home happy! Many of the car buyers that are happy with their car deals are the ones that got hosed DEEP and they don't even know it. That's why I tell car buyers to NEVER buy a car from a car dealer you like, nor should you buy a car from a sales person you like. If you do, you will put yourself in what I call the 'UCZ" The "Unsafe Comfort ZONE" If your warm fuzzy friend sold you a car, ask him or her to show you their pay voucher on YOUR car deal! I bet they will NOT show it to you! Cause they might have went DEEP on you. Funny part is you like them! SUCKER! I know a local Cadillac dealer that says in their commercials. Come join our family, Let's be friends, I say BULL. If you go to a place of business that you like, if they give you that warm fuzzy feeling, YOU HAVE YOUR GUARD DOWN. When I sold cars, I made the most or should I say I took the most from those who liked me. The ones who hated the world and everybody at the car dealer got the lowest price, Price is the only thing you should like or love. Many sales people are trained to get their customers to like them. That way it makes it much easier to clean out their account. It you like your sales person, you are less likely to be watching EVERYTHING they do and say.

Attention Mr. Pennyless: As a staffing and training firm, your comments are ABSOLUTELY FALSE! Please pay attention to these past clients of NASTC; Dear NASTC, Thanks for your help. It really means a lot to me. Your class was EXCEPTIONAL. Again Thanks, M. Snyder 10/10/2005 To: NASTC I'm doing very good. I want to thank you for helping me with the car business. I started at Mac Haik, I ended with 15 units and made salesman of the month. The next month, I did 33 units and made salesman of the month, again. I wouldn't be where I am without your teaching. T. Nguyen 6/8/2005 (NASTC) Your words of encouragement and helpful information in training helped me to sell two cars on my first full day. I truly appreciate you and the opportunity you afford me. Thanks a million, J. Claxton (NASTC) $6,800 income 1st month, $4,000 income 2nd month, $7,500 income 3rd month and $5,800 income, 4th month. C. Bruton 6/9/2005 Training Course Comments: Thought the instructor was very thorough with explanation of course. Glad to have had the opportunity to be exposed to this type if initial training. J. Chavez 10/17/2005 The training I received was beyond my expectations. I learned not only basic knowledge on the car industry, but also in depth insight into human interactions, statistics and experienced car sales viewpoint. J. Gomez 10/17/2005 The book was very self-explanatory and the (additional) knowledge from (instructor) really put the information together. The training class was well organized and very well taught. T. Moore 10/17/2005 Excellent course material will make a great reference for years to come. The instructor is a man who is exeptional in his training of others. As well as gives one and all a better understanding of the position they have chosen, "Sales". Great Job! Thanks, W. Self 10/31/2005 Course was helpful and directed me from bad habits that one might pick up along the way. Instructor was good and knowledgeable. K. Anderson 10/10/2005 Excellent training and instructor presentation. Having previous sales experience, learned many valuable skills. M. Sniegowski 10/10/2005 Very informative regarding the specifics. Instructor seemed to genuinely care about my future success giving me confidence in my abilities. The steps were presented in a manner that were simple and easy to grasp and took the worry out of new career with no experience. S. Boon 8/29/2005 Mr. Pennyless, time does not permit us to go on with many, many, many more comments, just like these past trainees. The car industry is what you make it. If you have a negative attitude from the start, then you will look for things that support your belief system. This is obvious in your case. (See "Learned Optimism", Martin Seligman/Author) Mac Haik Ford is an exceptional automobile dealership and has hundreds upon hundreds of satisfied customers. Every business deserves to earn a profit based upon the amount of investment incurred. As a novice to the auto industry, your insight and understanding as well as your frame of reference is limited. This is well understood. Sincerely, NASTC

Attention Mr. Pennyless: As a staffing and training firm, your comments are ABSOLUTELY FALSE! Please pay attention to these past clients of NASTC; Dear NASTC, Thanks for your help. It really means a lot to me. Your class was EXCEPTIONAL. Again Thanks, M. Snyder 10/10/2005 To: NASTC I'm doing very good. I want to thank you for helping me with the car business. I started at Mac Haik, I ended with 15 units and made salesman of the month. The next month, I did 33 units and made salesman of the month, again. I wouldn't be where I am without your teaching. T. Nguyen 6/8/2005 (NASTC) Your words of encouragement and helpful information in training helped me to sell two cars on my first full day. I truly appreciate you and the opportunity you afford me. Thanks a million, J. Claxton (NASTC) $6,800 income 1st month, $4,000 income 2nd month, $7,500 income 3rd month and $5,800 income, 4th month. C. Bruton 6/9/2005 Training Course Comments: Thought the instructor was very thorough with explanation of course. Glad to have had the opportunity to be exposed to this type if initial training. J. Chavez 10/17/2005 The training I received was beyond my expectations. I learned not only basic knowledge on the car industry, but also in depth insight into human interactions, statistics and experienced car sales viewpoint. J. Gomez 10/17/2005 The book was very self-explanatory and the (additional) knowledge from (instructor) really put the information together. The training class was well organized and very well taught. T. Moore 10/17/2005 Excellent course material will make a great reference for years to come. The instructor is a man who is exeptional in his training of others. As well as gives one and all a better understanding of the position they have chosen, "Sales". Great Job! Thanks, W. Self 10/31/2005 Course was helpful and directed me from bad habits that one might pick up along the way. Instructor was good and knowledgeable. K. Anderson 10/10/2005 Excellent training and instructor presentation. Having previous sales experience, learned many valuable skills. M. Sniegowski 10/10/2005 Very informative regarding the specifics. Instructor seemed to genuinely care about my future success giving me confidence in my abilities. The steps were presented in a manner that were simple and easy to grasp and took the worry out of new career with no experience. S. Boon 8/29/2005 Mr. Pennyless, time does not permit us to go on with many, many, many more comments, just like these past trainees. The car industry is what you make it. If you have a negative attitude from the start, then you will look for things that support your belief system. This is obvious in your case. (See "Learned Optimism", Martin Seligman/Author) Mac Haik Ford is an exceptional automobile dealership and has hundreds upon hundreds of satisfied customers. Every business deserves to earn a profit based upon the amount of investment incurred. As a novice to the auto industry, your insight and understanding as well as your frame of reference is limited. This is well understood. Sincerely, NASTC

Attention Mr. Pennyless: As a staffing and training firm, your comments are ABSOLUTELY FALSE! Please pay attention to these past clients of NASTC; Dear NASTC, Thanks for your help. It really means a lot to me. Your class was EXCEPTIONAL. Again Thanks, M. Snyder 10/10/2005 To: NASTC I'm doing very good. I want to thank you for helping me with the car business. I started at Mac Haik, I ended with 15 units and made salesman of the month. The next month, I did 33 units and made salesman of the month, again. I wouldn't be where I am without your teaching. T. Nguyen 6/8/2005 (NASTC) Your words of encouragement and helpful information in training helped me to sell two cars on my first full day. I truly appreciate you and the opportunity you afford me. Thanks a million, J. Claxton (NASTC) $6,800 income 1st month, $4,000 income 2nd month, $7,500 income 3rd month and $5,800 income, 4th month. C. Bruton 6/9/2005 Training Course Comments: Thought the instructor was very thorough with explanation of course. Glad to have had the opportunity to be exposed to this type if initial training. J. Chavez 10/17/2005 The training I received was beyond my expectations. I learned not only basic knowledge on the car industry, but also in depth insight into human interactions, statistics and experienced car sales viewpoint. J. Gomez 10/17/2005 The book was very self-explanatory and the (additional) knowledge from (instructor) really put the information together. The training class was well organized and very well taught. T. Moore 10/17/2005 Excellent course material will make a great reference for years to come. The instructor is a man who is exeptional in his training of others. As well as gives one and all a better understanding of the position they have chosen, "Sales". Great Job! Thanks, W. Self 10/31/2005 Course was helpful and directed me from bad habits that one might pick up along the way. Instructor was good and knowledgeable. K. Anderson 10/10/2005 Excellent training and instructor presentation. Having previous sales experience, learned many valuable skills. M. Sniegowski 10/10/2005 Very informative regarding the specifics. Instructor seemed to genuinely care about my future success giving me confidence in my abilities. The steps were presented in a manner that were simple and easy to grasp and took the worry out of new career with no experience. S. Boon 8/29/2005 Mr. Pennyless, time does not permit us to go on with many, many, many more comments, just like these past trainees. The car industry is what you make it. If you have a negative attitude from the start, then you will look for things that support your belief system. This is obvious in your case. (See "Learned Optimism", Martin Seligman/Author) Mac Haik Ford is an exceptional automobile dealership and has hundreds upon hundreds of satisfied customers. Every business deserves to earn a profit based upon the amount of investment incurred. As a novice to the auto industry, your insight and understanding as well as your frame of reference is limited. This is well understood. Sincerely, NASTC

Attention Mr. Pennyless: As a staffing and training firm, your comments are ABSOLUTELY FALSE! Please pay attention to these past clients of NASTC; Dear NASTC, Thanks for your help. It really means a lot to me. Your class was EXCEPTIONAL. Again Thanks, M. Snyder 10/10/2005 To: NASTC I'm doing very good. I want to thank you for helping me with the car business. I started at Mac Haik, I ended with 15 units and made salesman of the month. The next month, I did 33 units and made salesman of the month, again. I wouldn't be where I am without your teaching. T. Nguyen 6/8/2005 (NASTC) Your words of encouragement and helpful information in training helped me to sell two cars on my first full day. I truly appreciate you and the opportunity you afford me. Thanks a million, J. Claxton (NASTC) $6,800 income 1st month, $4,000 income 2nd month, $7,500 income 3rd month and $5,800 income, 4th month. C. Bruton 6/9/2005 Training Course Comments: Thought the instructor was very thorough with explanation of course. Glad to have had the opportunity to be exposed to this type if initial training. J. Chavez 10/17/2005 The training I received was beyond my expectations. I learned not only basic knowledge on the car industry, but also in depth insight into human interactions, statistics and experienced car sales viewpoint. J. Gomez 10/17/2005 The book was very self-explanatory and the (additional) knowledge from (instructor) really put the information together. The training class was well organized and very well taught. T. Moore 10/17/2005 Excellent course material will make a great reference for years to come. The instructor is a man who is exeptional in his training of others. As well as gives one and all a better understanding of the position they have chosen, "Sales". Great Job! Thanks, W. Self 10/31/2005 Course was helpful and directed me from bad habits that one might pick up along the way. Instructor was good and knowledgeable. K. Anderson 10/10/2005 Excellent training and instructor presentation. Having previous sales experience, learned many valuable skills. M. Sniegowski 10/10/2005 Very informative regarding the specifics. Instructor seemed to genuinely care about my future success giving me confidence in my abilities. The steps were presented in a manner that were simple and easy to grasp and took the worry out of new career with no experience. S. Boon 8/29/2005 Mr. Pennyless, time does not permit us to go on with many, many, many more comments, just like these past trainees. The car industry is what you make it. If you have a negative attitude from the start, then you will look for things that support your belief system. This is obvious in your case. (See "Learned Optimism", Martin Seligman/Author) Mac Haik Ford is an exceptional automobile dealership and has hundreds upon hundreds of satisfied customers. Every business deserves to earn a profit based upon the amount of investment incurred. As a novice to the auto industry, your insight and understanding as well as your frame of reference is limited. This is well understood. Sincerely, NASTC

Hey pennyless, What was the name of the training company that you had to pay $595 for their so called training package? Would love to get my hands on that. You have to understand that car dealers will do what ever makes money. Sell cars, steal frontend gross, kick the buyers trade and not tell them, Send false or should I say fraudulant credit applications to lenders just to get paper to hang. I could go on and on with their scams. You tell me what you think! Can we all say FRAUD? www.badbusinessbureau.com/reports/ripoff52158.htm You are not informed of the scams in the auto industry because your local talk radio and local news papers ans local TV News stations will not bring this kind of info to the public. You ask why I bet! Because the media (TV stations, Talk Radio and newspapers) Do not want to upset the car dealers that are ripping you off! Advertising money is so much more important then informing consumers. You then have to ask Who is on your side when it comes to car dealers. Ripoffreport.com is! Some in the media will say that Car dealer scams are not news! Other types of scams are. Why not car dealer scams? Email these Talk radio station employees and ask them ALL why is it that you never hear them let their callers talk about car dealer Rip off's and see what they say. Post their responce on this Rip Off Report. Let's show the public why Talk radio stations refuse to help expose dirty car dealers and their Rip Off's. To all that read this, Put the below people to the test. Email them Post their replys on this Rip Off Report Talk radio KSTA www.ktsa.com Brent Boller [email protected] Trey grew [email protected] Jack Riccardi [email protected] Brad Messer [email protected] Ricci Ware [email protected] Chris Duel [email protected] Email their News director [email protected] Ask Howard Toole if he would get bent out of shape if his talk show hosts were to start chatting LIVE about car dealer Rip Offs and Scams. Maybe some of your local car dealers would pull their advertising money if this station did start exposing car dealer rip Off's. Email Howard Toole and ask him! [email protected] Also use these numbers and call up this radio NEWS station and try to prove me wrong. Call when they have one of their local show hosts on. Make sure that you try to get on LIVE and start chatting about car dealer Rip Off Reports and watch them drop your call like a Donkey turd. Main Line (210) 528-5500 Call-in Line: (210) 599-5555 Toll-Free: (800) 299-KTSA Advertising: (210) 528-5183 Next we have 590 KLBJ Contact these fine folks and ask why is it that they will not have a day that has only one topic of "Car dealer Rip Off's" and Auto dealer scams? Program Director: Mark Caesar [email protected] or 832-4051 Newsroom: [email protected] 832-4027 News Director: Todd Jeffries [email protected] Sales Manager: Brooke Gallagher [email protected] or 832-4014. Promotions Director: Macon Schoonmaker 908-4959 [email protected] Whitney Dodson 832-4078 [email protected] John Defee 908-4931 [email protected] Susan Brennan 908-4917 [email protected] Marcy Baird 908-4947 [email protected] Cathy Gretencord 832-4080 [email protected] The point I am trying to get accross, is that the car buying public is not being informed of current Rip Off's and car dealer scams because the general media does not want to bite the big $$$$ hands that feed them. Try to go to any BBB in your state and ask to read any complaints about a car dealer that they have complaints on! Even the BBB will not inform car buyer. Take some time and read the Rip Off Reports on what BS the car buyer has to deal with to get their trade in back or how much BS they have to deal with to get their down payment money back. Again don't try to BS me Mr car dealer! Hey Mr Honest Car salesman what can we call this one? Maybe "we forgot to pay off the car Buyer's TRADE! http://www.badbusinessbureau.com/reports/ripoff89428.htm Car Buyer's trade in falls in a REPO HOLE! http://www.badbusinessbureau.com/reports/ripoff89397.htm Hey Mr car dealer what can we call this one? Maybe "Forged my signature' http://www.badbusinessbureau.com/reports/ripoff88651.htm Can we call this one "contracts of many colors Mr car salesman or maybe " new contract to sign? http://www.badbusinessbureau.com/reports/ripoff88289.htm In many states we do NOT have anybody that will pass a 3 day cooling off period. In other words once you sign all documentation you are TOAST if you change your mind. Car dealers do not want you to slid to the next "Sled Show" down the street O I mean their competition. Car dealers playing with the car buyers Credit application after the buyer is long gone home. They try to make the car buyer look better in the bank's eyes so the car dealer is sure to get the buyer approved, even if the car dealer has to play the FRAUD GAME! I am sure you want proof, so go to the rip Off Report and see for yourself. You tell me what you think! Can we all say FRAUD? www.badbusinessbureau.com/reports/ripoff52158.htm Car dealers telling car buyers that if they do not buy the extended warranty they will not get the lower interest rate. And Some car dealers will get the buyer to agree to a warranty during the signing in the "BOX" and then a few days later behind the car Buyer's back they never pay for the warranty they sold to the car buyer. They keep the money. www.badbusinessbureau.com/reports/ripoff84186.htm You my fellow Americans are not informed of the scams in the auto industry because your local talk radio, local news papers and local TV stations will not bring this to the public at all. If they did it would cost them BIG advertising money. Yes I am sure that many would want to believe that the BBB is on the consumer's side of the fence. I have one question for you all. Where does the BBB get their income from? Not the consumer, May they get it from the business that they are to be keeping a close eye on! To all that read this. Email all of the above email addresses and ask why is it that you never hear about car dealer Rip Off's on their radio station. Then post their replys on this Rip Off Report. Let's look at this as putting them all to the test! I will email these folks that I mentioned above and I will post their replys on this report for you all to read, So stay tuned to this Report because the "Stick" will be back very soon.