- Report: #79646
Complaint Review: Macaroni Grill - Raleigh North Carolina
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Macaroni Grill
3421 Sumner Blvd. Raleigh, 27616 North Carolina, U.S.A.
Phone:
919-792-2515
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Macaroni Grill At Triangle Town Center ripoff Worst Service Ever! Horrible Food! Waiter from Hell! Raleigh North Carolina
*UPDATE EX-employee responds: They will make it right, that is their job.
*UPDATE EX-employee responds: They will make it right, that is their job.
*UPDATE EX-employee responds: They will make it right, that is their job.
*UPDATE EX-employee responds: I agree with the previous rebuttal
*Consumer Suggestion: Similar Experience with Acceptable and Quick Solution
I took my mother to Macaroni Grill for dinner. First of all, let me start out by explaining that this was NOT a busy night. We were seated right away and there was no wait. There were also hardly any other customers seated in the restaurant.
So we sit down at a small table near the bar, and about 20 minutes (yes, 20 minutes!) later a waiter by the name of Steven approaches. He brings us a small plate with ground pepper and oil on it, but no bread. The bread came about 20 minutes later than that.
We asked for a recommendation for a beverage to go with our meal, and he promptly recommended some kind of ice-creamy dessert beverage. Um... where did that come from?? We simply wanted a good wine with our meal. We took a chance and ordered whatever wine we thought would be good, and our drinks came shortly after.
At the same time that we ordered our beverages, we asked for an appetizer, which took nearly 40 mintues to receive. We then placed our order for salads and entrees, and VOILA the salads and entrees came out at the same exact time! Wanting to eat our salads FIRST like most normal people, we sent our entrees back to the kitchen. Not even ten minutes later, "Steven" returns, takes our salads away AS WE ARE STILL EATING THEM, and then brings out the same entrees that came out earlier, except now they are cold and greasy. To top it off, my dish was nothing like it was described in the menu, and tasted like nothing more than burnt rubber. It was horrible!!!
Throughout this ordeal, we have finished our drinks, yet "Steven" never once asked if we would care for another, AND also never refilled our water glasses. We even put our water glasses at the very edge of the table so that he could not possibly miss them. Do you know what he did? He came by with the water pitcher, refilled the water glasses at the two tables around us, and ignored us completely! He also never once asked us how our food was, or if there was anything else that we needed. Had he asked, we would have ordered more drinks, and perhaps a dessert or two, significantly raising the check amount and hence his gratuity. But was he smart enough to realize that, or to even care? No of course not.
This was certainly not the kind of service I've come to expect from a major national chain!!! I will never eat there again!!! I am ashamed to have brought my mother to a place like that only to be treated so poorly. I warn everyone thinking about going there for lunch or dinner --- DON"T GO!! There are plenty of other restaurants in the same shopping center, all of which are better than this one!!!
Wilbur
Cary, North Carolina
U.S.A.
So we sit down at a small table near the bar, and about 20 minutes (yes, 20 minutes!) later a waiter by the name of Steven approaches. He brings us a small plate with ground pepper and oil on it, but no bread. The bread came about 20 minutes later than that.
We asked for a recommendation for a beverage to go with our meal, and he promptly recommended some kind of ice-creamy dessert beverage. Um... where did that come from?? We simply wanted a good wine with our meal. We took a chance and ordered whatever wine we thought would be good, and our drinks came shortly after.
At the same time that we ordered our beverages, we asked for an appetizer, which took nearly 40 mintues to receive. We then placed our order for salads and entrees, and VOILA the salads and entrees came out at the same exact time! Wanting to eat our salads FIRST like most normal people, we sent our entrees back to the kitchen. Not even ten minutes later, "Steven" returns, takes our salads away AS WE ARE STILL EATING THEM, and then brings out the same entrees that came out earlier, except now they are cold and greasy. To top it off, my dish was nothing like it was described in the menu, and tasted like nothing more than burnt rubber. It was horrible!!!
Throughout this ordeal, we have finished our drinks, yet "Steven" never once asked if we would care for another, AND also never refilled our water glasses. We even put our water glasses at the very edge of the table so that he could not possibly miss them. Do you know what he did? He came by with the water pitcher, refilled the water glasses at the two tables around us, and ignored us completely! He also never once asked us how our food was, or if there was anything else that we needed. Had he asked, we would have ordered more drinks, and perhaps a dessert or two, significantly raising the check amount and hence his gratuity. But was he smart enough to realize that, or to even care? No of course not.
This was certainly not the kind of service I've come to expect from a major national chain!!! I will never eat there again!!! I am ashamed to have brought my mother to a place like that only to be treated so poorly. I warn everyone thinking about going there for lunch or dinner --- DON"T GO!! There are plenty of other restaurants in the same shopping center, all of which are better than this one!!!
Wilbur
Cary, North Carolina
U.S.A.
5 Updates & Rebuttals
Nicksfan72
Iselin,New Jersey,
U.S.A.
Similar Experience with Acceptable and Quick Solution
#2Consumer Suggestion
Wed, January 09, 2008
I had an experience at Macaroni Grill that was very similar to yours. It was an anniversary dinner and our service was HORRIBLE, and the food left a bit to be desired. I was so disappointed that evening that I did not contact the manager but I did leave a comment on the website. Within a week I had recieved a letter from a customer relations representative and some vouchers to be used at Macaroni Grill. Although it did not fix the horrible anniversary dinner, it was nice to see that the company cared enough to attempt to right the wrong. Next time, just ask for the manager!! The company does care!
Jaime
Gastonia,North Carolina,
U.S.A.
I agree with the previous rebuttal
#3UPDATE EX-employee responds
Thu, January 04, 2007
I am also a former employee of macaroni grill. I worked at the Charlotte NC University Location and I agree with the other former employee. Macaroni grill is the best resturant I ever worked for and I was in the resturant business for 6 years and worked at 3 different resturants during that time. Macaroni Grill managers are more than willing to fix any customer complaint. If you had spoken to a manager, I'm 99.9 percent sure that they would have taken care of your entire bill, offered you free desert and probably offered you another free meal at a later time. Not only that, but they would probably have fired Steven. That kind of service just doesn't fly at Mac. Grill. The managers at the location where I worked put a lot of time and effort into training the servers to do a great job, and I find it hard to believe that Steven's manager would put up with the kind of service you described.
Kim
Grand Prairie,Texas,
U.S.A.
They will make it right, that is their job.
#4UPDATE EX-employee responds
Mon, February 16, 2004
I am and ex employee of Brinker International who owns Macaroni Grill. This was by far the best company I have ever worked for and they have an excellent customer relations department. I noticed in your complaint that you did not speak to the manager or contact the company about your service. How are they supposed to fix a problem if they don't know one exists? I would suggest you either call the restaurant and speak with the manager or contact their customer relations department at Brinker.com and let them know about your experience. They will make it right, that is their job. If you are not willing to take the extra step to resolve your problem your not helping the next person who goes there for dinner. I myself have had bad experiences at restaurants and beleive me they want to hear about it and have always made it right by either crediting my credit card or sending gift certificates.
Kim
Grand Prairie,Texas,
U.S.A.
They will make it right, that is their job.
#5UPDATE EX-employee responds
Mon, February 16, 2004
I am and ex employee of Brinker International who owns Macaroni Grill. This was by far the best company I have ever worked for and they have an excellent customer relations department. I noticed in your complaint that you did not speak to the manager or contact the company about your service. How are they supposed to fix a problem if they don't know one exists? I would suggest you either call the restaurant and speak with the manager or contact their customer relations department at Brinker.com and let them know about your experience. They will make it right, that is their job. If you are not willing to take the extra step to resolve your problem your not helping the next person who goes there for dinner. I myself have had bad experiences at restaurants and beleive me they want to hear about it and have always made it right by either crediting my credit card or sending gift certificates.
Kim
Grand Prairie,Texas,
U.S.A.
They will make it right, that is their job.
#6UPDATE EX-employee responds
Mon, February 16, 2004
I am and ex employee of Brinker International who owns Macaroni Grill. This was by far the best company I have ever worked for and they have an excellent customer relations department. I noticed in your complaint that you did not speak to the manager or contact the company about your service. How are they supposed to fix a problem if they don't know one exists? I would suggest you either call the restaurant and speak with the manager or contact their customer relations department at Brinker.com and let them know about your experience. They will make it right, that is their job. If you are not willing to take the extra step to resolve your problem your not helping the next person who goes there for dinner. I myself have had bad experiences at restaurants and beleive me they want to hear about it and have always made it right by either crediting my credit card or sending gift certificates.
