Sam27
San Jose,#2Consumer Comment
Sat, May 03, 2008
The retainer left on the plate is your responsibility and the restaurant is not liable. If you told the waiter not to bus the plate, thats fine. What you do not understand is that restaurant staff often works as a team. It is very likely that a busboy passing by took the plate (to give you a clean table for desert and an overall better dining experience) while the waiter was possibly taking an order at another table. It is unrealistic for the waiter working in a large operation to contact and explain to every employee that may be in your vacinity why they should not pre-bus one particular plate. Its fine to request that the plate not be bussed, however you should have then kept an eye on it. Also, it may have been in better taste to suggest to your child to fold up the retainer into a napkin and put it in a pocket or purse. This is coming from someone who has worked in the restaurant industry for ten years and had worn a retainer for four years.