- Report: #84748
Complaint Review: Macaroni Grill - Willow Grove Pennsylvania
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Macaroni Grill
Willow Grove Mall Willow Grove, Pennsylvania, U.S.A.
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Macaroni Grill ripoff Willow Grove Pennsylvania
We had similar experience at Marcaroni Grill, bad service, food not worth prices. Waiter took long time to take our order. After it was placed, we were brought salad quickly but then proceeded to wait 45 min for main meal. After about 30 min we asked what the delay was and the waiter gave us a very rude response, saying "have you been waiting long"? A few minutes later the waiter came back and said the cook was behind...we think he did not hand in our order at all.
Robin
Harleysville, Pennsylvania
U.S.A.
Robin
Harleysville, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Mark (FlyingScooter)
Cleveland,Ohio,
U.S.A.
Mac Grill
#2Consumer Comment
Fri, January 19, 2007
I love the MG in the Cleveland. When we went there, i ordered a 'something Alfredo' ( i can't say i remember exactly what it was, but it was great). They Screwed up the order and brought me the child-portion. here's the funny part, it was HUGE and was half the price of the adult version. Needless to say, i was quite happy. Our server was great and even gave us, gave us mind you, a free glass of wine because we'd waited about 25 mins for our meal to arrive. They blow away to competition here in Cleveland. If i'd had a complaint, they probably wouldn't have charged us for anything.
Jaime
Gastonia,North Carolina,
U.S.A.
I agree!
#3UPDATE EX-employee responds
Thu, January 04, 2007
I agree with this employee. I am a former employee of Mac. Grill and the managers where I worked just didn't put up with waiters who offered bad service. Mac Grill is the best resturant I ever worked for and I was in the bisiness for 6 years, working at 3 different resturants during that time. I agree that you should call corporate and they will take care of you. Brinker is BIG on customer service and making every customer happy.
Sean
Greenville,South Carolina,
U.S.A.
Not a Typical Night..
#4UPDATE Employee
Mon, August 02, 2004
First off, I am terribly sorry to hear of your problem. I, however AM a employee of Brinker Intl, and a server at Macaroni Grill. The service you recieved is terrible, and this fella should be fired. To be honest, if allegations are true, if you contacted Corporate not only would you be reimbursed with everything, but your waiter would most likely be fired or suspended. I know that if I ever did anything like this, i would have been done waiting tables the minute after you should have spoken to my manager. I hope you do contact the company and try us out again- I promise, your experience should be much different and MUCH better.
