- Report: #1193361
Complaint Review: Madhouseparts - Internet
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Author Not Confirmed
Why?
Madhouseparts
Internet, USA
Phone:
866-765-0445
Web:
madhouseparts.com
Categories:
Business Rating:
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Madhouseparts or Roketaparts STAY AWAY!!! This guy is a major p***k, thief, and conducts unscrupulous business practices. He is more than kind to sell you requested products but fails to deliver or support. Internet
I have attempted to call multiple times to discuss missing parts on my order. I paid in full at the time of purchase and would expect the courtesy of customer support to address this issue. To date, all I have received when trying to contact a real live person, is the parts order department to immediately transfer me to what is referred to as the "customer service area," which in reality is nothing more than voice mail.
After several emails and immediate phone transfers to the "black hole" customer support voice mail i received a canned email indicating according to their records "this order is complete. Thank you for your business."
After numerous emails as well as attempts to speak to a person to discuss resolution that this shipment was incomplete, I'm still missing part of the order. There are two parts that were never shipped. Additionally, there was no shipping order contained in the small box that was shipped with the fuel lines and manifold. Please ship out the Carburetor and Air Filter to complete this purchase agreement. I received no response to these requests to make this right.
I'm really beginning to wonder if this guy understands simple English or is just a major p***k (the latter has proven more accurate.) The fact that he does not address customer service via phone is the perfect indicator that his business model is constructed to sell, sell, sell and screw the customer from a support perspective. I don't believe this is a reputable company at all. All indicators of business practices and business model lead me to believe it is one man show which is the reason no phone support, just a black hole for customer service.
My order was never completly shipped nor will it be. He ripped me off. I stated to him in earlier emails that if he did not make this transaction whole (which he has not), that I'm reporting it to the BBB and will address it on Facebook, Twitter, and Google+. I started this transaction in good faith he was an honest business man only to find out he is not reputable in business nor in character. Sending me an email thanking me for my business is meaningless when he welched on his end of the transaction.
Stay away from this company. I do not recommend doing business with them.
