- Report: #1189179
Complaint Review: Magic Jack - Internet
-
Author Not Confirmed
Why?
Magic Jack
Internet, USA
Phone:
1-800-471-6320
Web:
Magicjack.com
Categories:
Business Rating:
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Magic Jack Wal-Mart Consumer Shakedown: Purchased a Magic Jack package at Wal-Mart for Approximately $50. The card with the device suggested that the fee would be for less than $20 annually. That was sometime in April 2014. I was offered a 5 year re-up which I accepted but can't immediately verify because I never get formal invoices. My Magic Jack phone quit working suddenly and I'm informed that there is a $30 unpaid fee for the phone number. This was never made clear when I first contracted with these folks. I requested that they send me at least an Email telling me why they discontinued my service, but apparently they refuse to do so. I'm at the mercy of gentlemen whose first language is obviously not English. I believe I've been scammed not only by Magic Jack but by the retailer Wal-Mart Internet
Consumer Shakedown:
Purchased a Magic Jack package at Wal-Mart for Approximately $50.
The card with the device suggested that the fee would be for less than $20 annually. That was sometime in April 2014. I was offered a 5 year re-up which I accepted but can't immediately verify because I never get formal invoices. My Magic Jack phone quit working suddenly and I'm informed that there is a $30 unpaid fee for the phone number. This was never made clear when I first contracted with these folks. I requested that they send me at least an Email telling me why they discontinued my service, but apparently they refuse to do so. I'm at the mercy of gentlemen whose first language is obviously not English. I believe I've been scammed not only by Magic Jack but by the retailer Wal-Mart.
John Conroe, Texas
