This is worth the post and then some. Imagine....We called Maple VW for a simple thing like tire changeover. They answered the phone "Yes Sir we have it on special right now its only $49.95" Normally its $59.95 Another call to a dealer in the area and it was not on special our terrible luck it was only $44.95.
So to be fair we decided to call back talk to a service manager about this so called special being 10% more. It was not the $5 dollars difference to us, just the principle of how it was conveyed and misleading when in fact it was truly no special.
Common sense would dictate that anyone would have said, "Our apologies sir your correct why dont you common in have a coffee and we'll be happy to change your tires over for the same price or a dollar less...
Is that alot to expect? Truly isnt that what anyone would do with ANY common businees sense? Wait it gets better...
So this person named Domenic blow us off, "thanks for your feedback have a nice day" We thought maybe this person wast not infact the manager so we made a call to the GM and explained the above. At this point were thinking someone might be listening there, do something right?
After explainging the above saying we'd think twice about ever coming into your dealership based on the way the above was handled this fully certified GM says "Well it sounds like your made your mind up have a nice day?!?!?!?!?!"
Now get this...this is all over someone trying to patronise this dealership for a lousy tire change. Imagine trying to buy a car? NOT. Imagine if you had a problem after you made the mistake of viisting them?
We have much better things to do than post this but we hope this stain their reputation permanently because these people are true A-H's of the car business. Avoid maple volkswagen they are not just unprofessional but they truly suck in every sense of the word. RUDE UNHELPFUL, ARROGANT POOR CUSTOMER SERVICE. TERRIBLE CUSTOMER SERVICE to be frank.
If your buying a car you need to stay clear of this dealership. and for service...FORGET ABOUT IT.