steel wheels
Mendon,#2Consumer Comment
Wed, June 16, 2010
I to had a very unforgiving relationship with Marshall Engines. I also purchased a rebuilt engine from them. I would caution anyone looking for a create motor, look somewere else. I don't believe that they care about their customers of the quality of the products they sell.
John
anonymous marine dealer
lincoln,#3Consumer Comment
Thu, April 01, 2010
i would have to agree with big dudes coments on this report. they did not follow the procedures stated clearly in the warranty documents sent with every engine from marshal engines. i am a small marine dealer and have only sold 4 of there engines and installed 1 in my pearsonal vehicle that now has 100,000 miles on engine with no problems and runs very strong and uses no oil. the marine engines are on there 4th season and the customer is still bragging on the performance and reliabillaty. im sure that they would of had better results with the warranty dept if they would of just read and followed the simple instructions. im wondering why the customer would of spent anouther 800$ of his own money to have engine repaired when the warranty states that it will cover these costs if engine is defective? i dont think that we are getting the real story here or the whole story... annonymos marine dealer...
bigdude
colorado springs,#4REBUTTAL Owner of company
Thu, February 04, 2010
I am a Marshall Engine dealer My shop has had little or no trouble with thier products.
I feel this consumer isnt telling the whole story. Did he pre oil the engine as instructed in the install instructions? If not you will damage engine bearings and will void a warranty, it states clearly on the paperwork in a BRIGHT YELLOW install sheet to PRE OIL the engine, 2nd he states that he took the engine apart, this to will void a warranty with the manufactur due to the fact the manufactur needs to disassemble a engine to discover what went wrong.When the customer does this things can get lost and he states he sent the bearings back at a later date which leads me to believe that he was trying to cover up a he made during the install. #rd problem with this report is that he states that there was a problem with the cleaning and a oil galley was blocked this is unlikely since all of Marshell engines are spin tested for oil pressure and to make sure the rotating assembly is correct so the oil blockage would have been discovered at testing. The problem more than likely was the customers fault by not properly cleaning the oil pan and other parts and keeping his assembly area clean. Did the customer install a new oil pick up tube like the instructions recomend or did he use the old one? Sadly people try to cut corners on installing thier new products then complain about the quality of the product purchased.
I have sold this companys products for 12 years and have no problems with thier products. I think this is a case of the customer inproperly installing his product blaming the manufacturfor his failure