- Report: #1123970
Complaint Review: Massage Envy - Plano Texas
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Author Not Confirmed
Why?
Massage Envy
6101 Avenue K Suite #160 Plano, 75024 Texas, USA
Phone:
972 516 8888
Web:
www.massageenvy.com
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Massage Envy Don't Do Business With This Compny. They DO NOT disclose the conditions of membership Plano Texas
I was seeking massage therapy for my son who is an athlete. I walked into Massage Envy and was given the sales pitch about how much I could save if I started a membership. At that time I expressed reluctance since it would be a “one year” membership and my son would be leaving for college in June. I was assured that while I would need to fulfill the “one year” commitment, I would be allowed to transfer it to myself. At no time in any conversation was I informed that I would be committing myself to have my credit card charged for the rest of my life unless I could prove that I had moved or if I provided a letter from MY physician stating that I could not have massages. My son had a total of 4 visits (Jan, Feb, Mar, Apr). In July I contacted the business and reminded them of our agreement that the remainder of the “one year” could be transferred to myself. I called twice and was told the manager would call me back. In October (they have continued to charge me $60 a month) I called and said I wanted to cancel the “membership”. This is when I am told that I cannot “cancel”. I can bring a letter from my doctor and they will “consider” it. At this point I am enraged but decide that I will simply accept that fact that I will have to pay the $60 for Oct, Nov and Dec. I discover in January that They have continued to put charges on my credit card. This was not a “ONE YEAR” membership as I was told initially. According to them I can be charged FOREVER.
