Joepbj
Richmond,#2UPDATE EX-employee responds
Thu, January 17, 2008
If you read the back of the sales contract it says that only mattresses of the same size and equal or lesser value can be exchanged. This is b/c they only exchange just the mattress not the box spring. If you go from a queen to a twin, obviously you'd have to exchange the boxspring and they get stuck w/ something else that they can't sell. So there is a reason for it, and it states it on the back of the sales agreement. I do understand your frustration but you live and you learn.........