Complaint Review: Maytag - Benton Harbor Michigan

Incredibly bad experience begging for help!!!!

I purchased a new home on May 1st I used my brand new dishwasher for the first time on 5/7/15 it poured water out on my new homes floor I called the home builders number and he turned in service request on 5/8/15 he was told that a repair person would be in touch and call me to fix problem as of 5/14 no call the builder again reached out to his supplier rep no return call no email until 5-22 when the builder was informed that the homeowner had to contact Maytag directly at 8002531301 I called a minute after we got off the phone I was on hold for over an hour a representative picked up and we conversed and the customer service rep apologize she said her system was locking up she asked me to bear with her while she placed me on hold. approx. 30 mins later the phone disconnected me from hold. I called back about 35 mins later I got to speak to a human and she was helpful finding me in the system and apologized for the problem she informed me that a tech would not be available till the following week I said that was unacceptable and asked to be transferred to a supervisor who tried to get a repair company out that same day the best she could do was 5/27/15 I expressed my displeasure and asked to speak to her supervisor she said all she could do was to have a supervisor call me back 24-48 business hours later she assured me I would be contacted to date no one has called. 

affordable appliance repair came out and accessed the unit he said it looks like it may have been dropped or damaged in shipment and the unit needed all new drain hoses and replace the seals as it is leaking from every possible point under the unit he said it would be at least 7-10 days for the parts to come in at which time he would call to set appointment he said really the unit should be replaced he was going to stop and speak to builder.  Builder requested new unit his supplier told him only the home owner could request replacement and he was directed by his supplier to have me contact customer care.  I called in and was told that was not an option the customer service rep was authorized to do he placed me on hold while he contacted affordable appliance repair he found out that the service tech has not completed his call notes or ordered parts as of yet I asked to be transferred to a supervisor

I next spoke to Emily who informed me that we have a legal binding contract to repair unit and all she could do is have me continue to wait. I asked to speak to Emily supervisor and was told she is not allowed to transfer she could put in a request to have them call me which I pointed out to her had yet to happen from last request. She slipped up and said that she was recommending replacement she quickly corrected herself to say repair I told her I agreed with the replacement recommendation said to have someone called to arrange a time she said all she was empowered to do was repair I asked again to be transferred she decline to do so but said she would put in request.

I am begging get me a working dishwasher tomorrow not some undetermined time maybe possibly be fixed when even the repair person you sent out said it should just be swapped out.  Again it has never ever worked (unless you consider proper operation to spray large quantities of water from every possible point) bad out of the box I am tired of waiting a repair should be measured in hours of downtime not months.

 Doug Sherman Texas